The Team That Gives You More

Behind Marantec UK’ s products, technical support and customer service is a team bringing together decades of industry experience, operational knowledge and a shared focus on making life easier for customers.

IN THE latest Marantec UK Meet the Team feature, we introduce John Lawson, Head of Operations, and James Matchett, Internal Sales Engineer and Team Leader, to find out more about their roles, what drives them and how they see the business developing.

JOHN LAWSON: HEAD OF OPERATIONS

John joined Marantec UK in December 2025, having previously spent three years working within the industry.

As Head of Operations, his responsibilities cover Production, Warehouse, Stock Control and Health & Safety across the UK business. With such a broad remit, he says there is rarely such a thing as a typical day.

“ With responsibility for production, warehouse, stock control and H & S for the UK business, it is fair to say that no two days are the same,” John explains.

At the centre of his role is a focus on delivering a seamless customer experience while developing the team behind it.

“ A key part of my role is to develop and improve the team every day. Consistent wins improve how we do what we do and go towards enhancing the customer experience with Marantec UK.”

It is the challenge and unpredictable nature of Operations that John enjoys most, alongside seeing the potential within the team and being able to contribute to the continued development of the business.

Customer requirements can often go beyond simply supplying a product. John regularly works with the team to accommodate specific requests around how orders are prepared and presented.

“ Where possible, we will accommodate specific customer requirements to help in their efficient delivery of service to their customers.” For John, that understanding of the customer’ s wider business is an important part of the Marantec UK approach.

“ Our customers have fast-paced businesses to run and their own customers to look after. Having a supply partner that can help make that easier can be incredibly valuable.”

That requires close cooperation across the company. Teamwork is one of Marantec UK’ s Core Values, and John describes communication between departments as“ absolutely essential”.

“ One of our common goals is to give every customer a great experience, find out where we can improve and continually push towards better.”

Looking ahead, John is particularly excited by Marantec UK’ s investment in its manufacturing capability.

The business is developing its ability to produce barrels and engineer customer solutions using its Laser Tube Cutter and Laser Cutter, bringing more capability in-house and giving the team greater control over both standard and customer-specific requirements.

“ There is so much to look forward to,” John says.“ Building relationships with customers to provide and develop products and services they want, continually developing the team to meet and overcome any challenge, and assisting the wider business in any way I can.”

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Autumn 2026 Door Industry Journal