Marantec Gives You More: Customer Service

For Marantec UK, supplying a product is only the beginning of the customer relationship.

AS INSTALLERS face increasingly demanding schedules, tighter turnaround times and customers who expect problems to be resolved quickly, the support behind an automation product can be every bit as important as the product itself.

That is why Marantec UK is continuing to develop a more complete support offering, bringing together 24 / 7 digital technical guidance, an expanding library of practical video resources, direct access to experienced people and, most significantly, a new level of commitment behind its Garage Door Operator range.

The principle is simple: give customers more than the product.

A New Commitment to Garage Door Operators

Marantec’ s Garage Door Operators are premium German-engineered products designed around reliability and long-term performance.

Now, Marantec UK is adding another layer of reassurance for customers.

For the first year, following installation, if an eligible Marantec Garage Door Operator develops a qualifying product fault, Marantec UK is introducing a commitment to attend site and resolve the problem within 24 hours.

Eleven members of the Marantec UK team have been trained to support the initiative, with dedicated equipment carried within their vehicles to help ensure they have what they need when attending a customer site.

The objective is not simply to inspect the problem and leave.

Where the commitment applies, the intention is that the engineer does not leave the customer with a broken garage door. If the operator cannot be repaired, the team will be equipped to replace it and restore operation.

It represents a significant commitment behind a product Marantec UK already believes strongly in.

The new one-year support commitment sits alongside the existing five-year product warranty, creating an additional layer of reassurance during the crucial first year of operation.

For installers, it means being able to supply a premium product knowing there is a UK team prepared to stand behind it if something does go wrong.

Paul Connor is proud to launch this support initiative-

“ We know our customers put their own reputation on the line every time they recommend and install a product. If they choose a Marantec Garage Door Operator, we want them to know that we are standing behind that decision too. We have confidence in the product, but customer service is about what you do when something unexpected happens. Our aim is simple: never leave a customer worrying about a garage door operator that is out of action.”

Technical Support, 24 Hours a Day

Not every technical query requires someone to attend site.

Marantec UK has also expanded the ways engineers can access technical guidance through Lingo, its automated 24 / 7 support assistant available directly through WhatsApp.

Engineers can start a conversation from their phone, select the relevant product and explain the problem they are experiencing.

Lingo uses Marantec UK’ s technical documentation and approved support materials to provide step-by-step guidance

Autumn 2026 Door Industry Journal