Angelo Jaramillo, a field technician in Arizona, witnessed a car crash into a convenience store and quickly ran to the scene to help. The unconscious driver’ s foot remained on the accelerator, so Angelo broke the window, pulled the driver to safety and secured the vehicle. He also called 911 for medical assistance.
Angelo’ s quick thinking likely saved a life, and is one of many examples highlighting how Cox employees step up in times of need.
“ Out in the field, on the road and in the community, our employees encounter the unexpected every day,” said Dane Dickie, senior vice president of Network Planning and Design at Cox Communications.“ And thanks to a strong safety culture, they are well prepared to respond with care and compassion.”
Alex Ortiz, Cox Communications
and near-miss reporting helps teams learn from close calls to prevent future incidents.
SAFETY FIRST Cox Communications’ ThinkSafe mindset reflects a commitment to safety— both on and off the job— and there is robust training to back it up. Field and construction technicians receive hands-on first aid and CPR training through the American Red Cross to help them recognize emergencies and respond with confidence, whether they’ re in a customer’ s home or out in the community.
In addition, employees working near electrical hazards complete an immersive two-day Electrical Safety Program that is unique in the industry and gives employees an added layer of safety expertise.“ We’ re the first in our industry to build a program like this,” said Charles Davis, assistant vice president of Environmental Health, Safety and Business Continuity and Preparedness at Cox Communications.“ The company supports it with a huge investment of time, money and resources.”
HARDWIRED FOR SAFETY Our safety culture goes well beyond training to include trust, empowerment and accountability. Employees are authorized to stop work if something feels unsafe,
We’ ve also invested in insulated tools, as well as uniforms made of high-quality natural fibers or fire-retardant materials, to reduce the risk of injury. What’ s more, safety minutes at team meetings reinforce awareness, knowledge and best practices.
“ At Cox, safety isn’ t just a checklist; it’ s a culture,” said Charles.“ So when the unexpected happens, our employees are ready to adapt.”
COX COMMUNICATIONS HEROES Alex Ortiz, a field technician in Baton Rouge, Louisiana, was quick to adapt when, mid-installation, a customer showed signs of medical distress. Recognizing the seriousness of the situation, Alex immediately called 911 and stayed by the customer’ s side until help arrived. He even contacted a family member of the customer to make them aware of what happened.
Alex and Angelo each received the Cox Lifesaver Award for their quick thinking and compassionate actions. As part of our safety recognition program, employees can also earn badges, prizes and awards for modeling ThinkSafe behaviors.
“ Training makes all the difference,” said Dane.“ From our industry-leading electrical safety training to expanded first aid and CPR instruction, our employees are equipped to recognize emergencies, call for help and take safe, informed action.”
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