Winning Spirit Magazine January - February 2019 | Seite 3

Message from Gail Miller, Owner of the LHM Group of Companies
Thank You for a Wonderful Year
I
always enjoy this time of year, not just
because of the holidays and festivities
that accompany the holiday season, but
also for the opportunity I have to reflect
on the previous year and look ahead to the
adventures of the new year.
As a company, we have a lot to be proud
of and many milestones to celebrate. Some
of these achievements are highlighted in
the pages of this issue. Whether we are
celebrating the 100 millionth guest at the
Megaplex Theatres or recognizing the
companies who have been honored as being
the best in their industry or rewarding the
impressive achievements of our automotive
salespeople, our success is anchored in the
good things that each of you make happen
every day.
Our achievements are indicative of the
kind of culture that we have, the dedication
of our people, and the ability that you have
to do good and make good things happen.
There are no small or insignificant jobs in
this company; every job is important, and
every employee is important. I never cease
to be amazed by the loyalty, hard work,
and dedication I see in every corner of our
businesses.
A good portion of our company centers
on the automotive side of the business, and
again this year, I had the opportunity to
honor the sales achievements reached in
2018. Selling cars is not an easy job. The
accomplishments of our salespeople are
genuinely praiseworthy. But I know that
success doesn’t happen overnight. Each had
to learn the necessary skills and develop
their talents along the way.
Salesmanship is as much about learning
the trade as it is about closing the deal. You
have to learn about customers, about their
needs and their wants, and you have to
learn about the product that you sell. You
have to learn about policies and procedures,
and cultures, and systems. You have to
learn about cooperation. You have to learn
about presentation. You have to learn about
consistency; coming to work every single
day and then starting over and doing the
same things again the next day and doing
them right consistently. You have to learn
about goal-setting, and patience, and
about rejection. And you learn that every
day is a new day, a new beginning, a new
opportunity, a new chance to do even better
than the day before.
“Thank you for making our company
and our communities better and for
treating our customers with respect,
courtesy, and professionalism.”
Gail Miller
No matter your role in the company, your
accomplishments are not only for you
but for those who are watching you. Your
successes are living lessons for everyone.
You might not ever be aware of how many
people are influenced and inspired by your
actions, whether at work, at home, or in your
communities, but your sense of stewardship
sets you apart from the rest.
I want to thank each of you for
representing the Larry H. Miller Group the
way you do, day in and day out, and for the
accomplishments that you’ve made this past
year. Thank you for making our company
and our communities better and for treating
our customers with respect, courtesy, and
professionalism. I am grateful for each
one of you. May the coming year be full of
learning, growth, success, and happiness! ◆
RELATED ARTICLES IN THIS ISSUE
Page 4 Year-End Sales Awards | Page 14 Six Ways to Improve Your Customer Service in 2019
LHMWSM.com 1