For the approach to take shape here, we must begin by evaluating the similarities between Workforce West Virginia, the Department of Health and Human Resources and the Division of Rehabilitation Services. Strategic consolidation can reduce inefficiencies and create a unified mission. Next, we establish integrated workforce centers that provide one-stop access to employment services, job training, child care referrals and housing assistance. We can also invest in a statewide data platform and staff training programs so case managers can address a broader range of client needs. Then, we build sector partnerships with local industries— especially those in energy, health care and manufacturing— to co-design training programs that feed directly into in-demand jobs. Lastly, we create mobile workforce centers and virtual service portals to reach residents in rural areas as well as partner with libraries, schools and community centers to ensure no one is left behind.
The Benefits of Reform
A One Door model could be transformative for West Virginia. By providing greater access for job seekers, this simplified system helps people get what they need faster and stay engaged longer. It also allows for better use of resources, as consolidation reduces administrative costs and enables smarter investments in training and support. Improved outcomes are another key benefit, with integrated case management increasing the likelihood that individuals not only find jobs but keep them. Ultimately, stronger communities emerge when employment services are connected to housing, health care and family support, creating ripple effects that uplift entire regions.
Overcoming the Barriers
Of course, reform won’ t be easy. Merging agencies, updating systems and training staff will require investment, collaboration and political will.
Challenges may include resistance from institutions used to working in silos, outdated IT infrastructure and disconnected databases, the complexity of blending federal funding streams and limited broadband access in rural areas.
These barriers aren’ t insurmountable, though. Other states have done it and West Virginia can too.
A Roadmap to Reform
Start by launching a pilot in two to three key regions with diverse populations and economic needs to test the model. Form a cross-agency task force that includes agency leaders, legislators, employers and workforce advocates to coordinate the transition effectively. Modernize data systems by securing funding for a unified case management platform that tracks progress across programs. Engage with the federal government to pursue waivers or guidance that allow for blended funding and integrated services. Invest in rural outreach by using mobile units, virtual tools and trusted community partners to ensure equitable access across the state. Finally, evaluate and scale by measuring results, collecting stories and expanding successful strategies.
A Moment of Opportunity
West Virginia’ s workforce system has the raw ingredients for success— dedicated staff, federal resources and a resilient population. To meet the needs of the modern economy, we must be willing to break down silos and build a system that meets people where they are.
The groundwork for this vision was laid in 2021 with Governor Jim Justice’ s Blue Ribbon Taskforce on Aligning the Roles and Missions of the State, Community and Technical College System and Workforce Development System and West Virginia Workforce Resiliency Act passed in 2022. Further integration of workforce and social services is simply a continuation of that momentum.
Utah’ s One Door model is not a silver bullet, but it is a powerful framework that can be tailored to our state’ s unique context. If West Virginia embraces that vision, we won’ t just help people find jobs— we’ ll help them build lives.
( 304) 541-6600 | jessitroyan @ cardinalinstitute. com | PO Box 11495 | Charleston, WV 25339