West Virginia Executive Spring 2025 | Page 90

Reimagining West Virginia’ s Workforce

West Virginia stands at a pivotal moment in workforce development. With shifting economic conditions and evolving labor demands, the state faces an urgent need to modernize how it connects people with jobs, training and support services. One promising path forward lies in a proven model from the West, Utah’ s One Door approach.
Unlike traditional systems where individuals must navigate a maze of disconnected agencies and programs, Utah’ s model brings everything under one roof. Job seekers, employers and families all benefit from a centralized, customer-focused experience that aligns employment services, training opportunities and support systems in a seamless way.
Could West Virginia replicate this success? Absolutely— if we’ re bold enough to rethink how our system works.
Learning from Utah’ s One Door Model
Utah’ s workforce system is built around the simple but powerful idea that people shouldn’ t have to understand government bureaucracy to get help. Instead of bouncing between agencies for job placement, unemployment benefits, vocational rehabilitation or public assistance, Utah offers integrated support through a single agency, the Department of Workforce Services.
The One Door model means clients receive individualized attention and bundled services from one case manager; data systems are unified to reduce duplication and improve outcomes; staff are cross-trained to support the full range of clients’ needs; and employers engage with a system that’ s responsive and streamlined.
As a result, Utah consistently ranks among the top states for workforce performance, job placement and efficient use of federal funds.
Tailoring the Model for West Virginia
West Virginia’ s geographic and economic landscapes pose unique challenges, but the beauty of the One Door approach is its adaptability.
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