Water Resources Division Annual Report - Fiscal Year 2017-18 WaterResourcesAR-FY17_18 | Page 16

Community Outreach & Education
The SFPUC values the long-standing partnerships
that we have established with the diverse
communities we serve. We also value transparent
communication and strive to address inquiries
and concerns in a timely fashion. We continue
to educate the public about local water supply
issues and promote water conservation in our
community through:
• Innovative educational campaigns
• Media and crisis communications
• Informative print and digital
publications in multiple languages
• Engaging social media content
• Public hearings, community events
and educational presentations
WESTSIDE WATER RECYCLING
PROJECT IN THE NEWS
In January 2018, we held a press event and broke
ground on the treatment plant for the Westside
Enhanced Water Recycling Project, a vital project
for our agency and our City. Attendees included
San Francisco Supervisor Norman Yee, Commissioners
Francesca Vietor and Vince Courtney, General
Manager Harlan Kelly, Assistant General Managers
Kathy How and Brian Henderson, and the City staff
that are working on this project.
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CUSTOMER WATER USE TOOLS
SFPUC’s My Account web portal allows customers
to easily pay and view their water bills online and
to see their hourly, daily, weekly and monthly
water use which can help identify normal water
use patterns and unusual spikes. Since its launch
in 2014, registration for My Account has steadily
increased to almost 70,000 users, or about 40% of
the retail customer base. Residential My Account
users can also track how their water use aligns with
the SFPUC’s goal to keep residential daily water use
under 50 gallons a person a day. Account holders
can register at myaccount.sfwater.org.