Volunteer Essentials 2014-15 | Page 184

Funds owed to Girl Scouts Western Pennsylvania Council may be from two sources; Parent/guardian/girl debt or troop/group debt. Parent/Guardian/Girl debt indicates that a parent/guardian/girl has not paid the troop/group their balance owed for the product they received from a council-sponsored product sales program. Troop/Group debt indicates that the troop/group has not paid the council for product received from a council-sponsored product sales program. General information regarding both forms of council debt:     The product sales department will maintain a list of parent/girl and troop debt. Updates are made to this list anytime payment in full is made or legal action is initiated. This list is available for staff reference as necessary. Staff members are instructed to maintain complete confidentiality regarding all situations related to outstanding funds. Membership staff are notified immediately when anyone in their jurisdiction is added to or removed from this list. Until payment is resolved, the debtor, be it a parent/guardian/girl or troop/group may not participate in further product sales programs or council-sponsored activities. This activity is monitored by membership staff, the registration department and the product sales department. Troop leaders may choose to adopt this restriction for troop activities, if they have followed the process outlined in the product sales manuals for reporting parent debt. Outstanding debtors will be noted and tracked as such in the council registration system by the product sales department. In the event that a debtor, be it troop/group or a parent/guardian/girl, attempts to register for a council-sponsored activity, the registrar will contact the product sales department to check the status of the debt. If the debt has been resolved, the registrar will continue with the registration process. If the debt has not been resolved, the product sales department and/or other designated staff members will contact the debtor by phone or mail to outline and inform them of their ineligibility to participate in council-sponsored activities until the debt is resolved. Repayment of debt must be by money order or cash. Parent/Guardian/Girl Debt Parents/guardians/girls who have not paid their product sales debt to the troop are sent a registered letter by the troop leader within two weeks following the payment due date. Samples of thi