Volume 1 | Page 12

WEDNESDAY , AUGUST 4 , 2021

Opening General Session Room : Grand Ballroom

8:30 – 10:00

8:30 a . m . Conference Welcome and Introduction Ryan Nagel , Conference Co-Chair ( Representing AWWA ) Aditya Ramamurthy , Conference Co-Chair ( Representing WEF )

8:45 a . m . AWWA and WEF Welcome Melissa Elliott , AWWA Immediate Past President Lynn Broaddus , WEF President

9:00 a . m . Keynote Panel Discussion : Resiliency Through the Pandemic Jacqueline Jarrell , Charlotte Water , Joe Mantua , Beaufort-Jasper Water and Sewer Authority , Tyler Richards , Gwinnett County Department of Water Resources

9:55 a . m . Announcements and Wrap-up

10:00 a . m . Session Adjourns

Track COMMUNICATIONS / CUSTOMER SERVICE

FINANCE / ACCOUNTING AND RATES

REGIONALIZATION AND UTILITY- UTILITY COLLABORATION

Room GRAND BALLROOM EAST GRAND SALON GRAND BALLROOM WEST

Session Title

WED01 — DIGITAL DATA DRIVES CUSTOMER SATISFACTION

WED02 — PROVEN IDEAS FOR OPTIMIZING UTILITY DEBT AND RATES

WED03 — REGIONALIZATION FOR IMPROVED PLANNING AND RELIABILITY

	Moderator : Maria DeChellis	Moderator : Stephanie Stanley	Moderator : TBD
10:30 – 11:00	Using Real-Time Audience Data to Optimize Communications with Ratepayers Bob Bourgeois	Accessing Municipal Bond Market During a Pandemic – Opportunities and Challenges Usha Sharma , Denver Water Robyn Moore , Stifel	Planning to Become the Best Water Agency in the World – The Power of Visualization William Zieburtz , Stantec
11:00 – 11:30	Digital Engagement to Improving Customer Satisfaction and Utility Operation Bobby Batson , Vertexone	Seeing the Forest for the Trees : Getting a Rate Adjustment in Texas ’ Piney Woods Adam Conner , Freese and Nichols , Inc .	Peace River Integrated Regional Water Supply Plan : Increasing Reliability Responsibly Ryan Messer , HDR
11:30 – noon	How Much Can We Actually Influence Customer Satisfaction ? A Deep Dive into Drought , Irrigation , High Bills , and Customer Attitudes	Bending the Curve – A Strategic Approach to Reducing Utility Debt Peiffer Brandt , Raftelis	TBD
	Nicole Bates , Mount Pleasant Waterworks

noon – 1:30

LUNCHEON – GALLERIA LEVEL – ONE LEVEL BELOW LOBBY

• 12 •