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MORNING SESSION

Opening General Session Room : Grand Ballroom

8:30 a . m . Conference Welcome and Introduction Ryan Nagel , Conference Co-Chair ( Representing AWWA ) Aditya Ramamurthy , Conference Co-Chair ( Representing WEF )

8:30 – 10:00

8:45 a . m . AWWA and WEF Welcome Melissa Elliott , AWWA Immediate Past President Lynn Broaddus , WEF President

9:00 a . m . Keynote Panel Discussion : Resiliency Through the Pandemic Jacqueline Jarrell , Charlotte Water , Joe Mantua , Beaufort-Jasper Water and Sewer Authority , Tyler Richards , Gwinnett County Department of Water Resources

9:55 a . m . Announcements and Wrap-up

10:00 a . m . Session Adjourns

COMMUNICATIONS / CUSTOMER SERVICE

FINANCE / ACCOUNTING AND RATES

REGIONALIZATION AND UTILITY- UTILITY COLLABORATION

GRAND BALLROOM EAST GRAND SALON GRAND BALLROOM WEST Room

WED04 — CRISIS TO CONSENSUS – THE PUBLIC PERCEPTION PUZZLE

WED05 — USING CREATIVE RATE DESIGN TO EFFECTIVELY RECOVER COSTS

WED06 — REGIONAL COLLABORATION – ACCOMPLISHING MORE TOGETHER

Track

Session Title

Moderator : Wole Ralph	Moderator : Andrew Burnham	Moderator : Melanie Head
A Reputation Built in 60 Years , Gone in 60 Seconds : How to Get It Back Samantha Villegas , Raftelis Financial Consultants	Meeting Increasing Stormwater Needs Through Advanced Rate Structures Kyle Stevens , Stantec Consulting Services Inc .	Collaborative Planning with Multiple Utilities in the North Georgia Region : Lake Lanier Watershed Research Master Plan Steve Leo , Melissa Meeker The Water Tower	1:30 – 2:00
( Dis ) Trust at the Tap : Confidence in Utilities , Bottled Water , and Public Support for Infrastructure Investment Manny Teodoro , University of Wisconsin	Rate Rider Mechanisms – An Effective and Efficient Cost Recovery Tool for Water and Wastewater Utilities David Jagt , Black & Veatch Corporation	One Water Cities : The Future of Collaboration Inge Wiersema , Carollo Engineers Beate Wright , Carollo Engineers	2:00 – 2:30
Communicating the Value of Water After Covid-19 : Lessons Learned from the Pandemic	Handling A Sneak Attack on Revenues – Modern Financial Modeling as A Pandemic Response Tool	Clean Water and Clear Regulations – A Regional , Collaborative Approach by Regulated Jurisdictions	2:30 – 3:00
Mike McGill , WaterPIO	Patrick Luce , Stantec	Jennifer Tavantzis , Raftelis

LUNCHEON – GALLERIA LEVEL – ONE LEVEL BELOW LOBBY noon – 1:30

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