Bob Clements has earned a reputation as the go-to consultant for building profitability in dealerships . Benefit from the expertise of Bob & his team ! The lessons learned & knowledge gained during the free dealer sessions will add immediate takehome value to your trip .
9:00 - 10:00 am DEALING WITH CONFLICTING PERSONALITIES – EMPLOYEES , CUSTOMERS AND MORE !
Have you ever thought to yourself , “ Running a business would be easy if I didn ’ t have to deal with people ?” We probably all have at one point or another . Don ’ t miss this session as Sara Hey explains why some people drive you crazy , what you can do about it , and strategies to deal with employees or customers who are upset .
10:00 - 11:00 am PROCESSES – THE BASICS FOR YOUR SERVICE AND PARTS DEPARTMENTS
Join Bob Clements as he walks through basic processes you should have in place for your service and parts departments . He will share best practices that you can implement as soon as you get back to your dealership .
11:00 am - Noon UNDERSTANDING YOUR NUMBERS IN SERVICE , PARTS AND SALES
To be an effective owner or manager , you must know the “ vital signs ” of your dealership or your numbers – total labor sales , service recovery rates and parts sales by individual , for example . Whether you are looking for a refresher or a full overview , this session is for you ! Bob Clements will walk you through why it ’ s important to know your numbers , the key numbers you need to measure to most effectively manage your parts , service and sales departments and how your reports can help you manage your dealership and improve the overall effectiveness of your business .
KICK-START SHOW DAYS WITH EVEN MORE TIPS FROM BOB CLEMENTS – FREE
Thursday , Oct . 19 – 8:00 - 9:00 am COACHING AND MANAGEMENT BASICS
Friday , Oct . 20 – 8:00 - 9:00 am ESTABLISHING A CULTURE AND CASTING A VISION FOR YOUR DEALERSHIP
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