3) Chatbots
Chatbots exploded in 2016. These simulations signal a more real-time, personalized approach to customer engagement and feel more human-like and authentic than most marketing.
So...chatbots are going to be even bigger in 2017, with consumers being able to conduct transactions via chatbots
Schiff, Jennifer Lonoff. "5 Digital Retail Trends That Will Be Big in 2017." CIO. CIO, 21 Dec. 2016. Web. 06 Jan. 2017.
2017Trends
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Wait...
Does UPS have a Chatbot?
Funny you ask,
yes.
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