UPS Market Vision Retail | Page 5

CHatBot

Meet the UPS Chatbot

UPS is accelerating on an Artifical Intelligence (AI) learning journey. Our new chatbot leads the way.

UPS invests

$1 Billion

a year

in technology

What's next for UPS and AI?

The chatbot will be enhanced to

incorporate UPS My Choice

Chatbots will become an important

communication channel for customers

over the next few years

Artificial intelligence will be

incorporated throughout our

customer-facing technologies

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