52. In order to avoid procedural delays and consequent public harassment, should the documentation and procedural compliance requiredfor obtaining public services be outsourced to professional agencies, while retaining decision making within the Government Department? If so, for what public services can such outsourcing be thought of?
53. To allow public easy access to various Government services, should Government encourage call centers like 108, 100 etc. to record public demand and forward it to the concerned Department for time bound action? If so, please suggest the services in your Department that can be accessed by public through dedicated a Call Center system.
54. Should Government fix action protocols for public servants to comply with while rendering public services, once a request from citizen for such service is received by the Government system? If so, please suggest the services for which such protocols should be framed on a priority basis.
55. Several new laws aiming to secure rights of the citizens are being enacted inter-alia requiring public servants to perform new roles and to conform to new procedures while dealing with public. For effective implementation of such laws, should there be a continuous programme of training, education and awareness creation for Government servants? Can you suggest such laws, programmes and schemes for which special training, education and awareness programmes are required to be conducted for better implementation?.
56. Does your Department have requisite infrastructure for the periodic training of officers and staff at all level and for the education of stakeholders in respect of new laws / policies and programmes? Do you have any suggestions for improvement?.
57. Do you have any further suggestion for the development of human resources in Government departments to meet people’ s expectations and enhance public delivery?.
TENTH PAY REVISION COMMISSION GENERAL
If you feel that any issue which is within the terms of reference of the Pay Revision Commission, but not covered in the Questionnaire, such issues may be identified and indicate your point of view on such issues. The University authorities / Service Associations of the Non-Teaching Staff and the individual employees of the Universities may also enumerate their suggestions with special reference to the conditions of their service in the Universities. The Commission expects that the suggestions made are comprehensive and supported by data and probable financial implications. Where the proposed suggestions involve financial implications please indicate them in the following formats:-
Format-I |
Suggestions involving financial implications: |
SLNo Issue |
Item No. in |
Existing |
Difficulty |
Reasons |
Suggestions |
Financial |
|
Questionnaire |
Position |
faced |
|
To mitigate |
implicaitions |
|
|
|
|
|
The difficulty |
|
Note: a. Illustration may be given below if necessary. b. Each item shall be on separate sheet unless they are related to each other. c. The Govt. order relied for stating the existing provision may be enclosed d. Each sheet has to be signed.
Format-II Suggestions involving New Schemes:
SLNo Issue New Scheme Proposed Need Justification Financil Implications
Format-III |
Incase |
In case where suggestions are made for the continuation or otherwise of the existing |
SLNo |
Issue No |
Item No. in |
If continuance is |
If discontinuance is suggested |
|
|
Questionnaire |
Suggested |
furnish reasons |
Without modifications With modifications pHé 2013
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