TTG TRAVEL AWARDS 2018 SPECIAL EDITION 35
Best Airport Hotel
Hong Kong SkyCity
Marriott Hotel Best Boutique Hotel
The Siam Best Independent Hotel
One Farrer Hotel
Yvonne Lee
Director of sales,
Hong Kong SkyCity Marriott Hotel Panita Woonpanit
Director of sales and marketing,
The Siam Gilbert Madhavan
General manager,
One Farrer Hotel
What does this award mean to you? What does this award mean to you? What does this award mean to you?
It is our greatest honour to receive this accolade
of Best Airport Hotel for the second consecutive
year. This is a significant recognition for us and
a testament to our 332 associates’ passion and
contribution in their daily work.
As we head towards to our 10th anniversary
this coming January, this award is even more
meaningful to us and is the biggest encourage-
ment to strive for excellence with the support
from our guests, partners and of course, TTG. This award means the world to us. We are thrilled
to be awarded with the Best Boutique Hotel
Award. The team is very happy too! We are deeply honoured to receive TTG’s Best
Independent Hotel award. This award is a
testimony to the hard work of the hotel team to
consistently deliver a quality of service and prod-
uct that not only meets but exceeds the expecta-
tions of our guests and patrons. We share this
award with the management and staff of One
Farrer Hotel, as this recognition is very much
their achievement.
How will you continue to outshine your competitors
in the marketplace next year and beyond?
Hong Kong SkyCity Marriott Hotel enjoys a
pivotal location next to a major exhibition centre
and across from the Hong Kong International
Airport, Chek Lap Kok. Together with the just
announced neighbouring world-class develop-
ment of a 25 hectares integrated commercial
project and the Hong Kong–Zhuhai–Macao
Bridge, we are now in the process of renovating
our guestrooms and upgrading the property,
while concurrently elevating our service standard
by listening to our guests and converting their
comments into reality where possible.
What would you like to say to the travel agents who
voted you as the best in your category?
I would like to express my gratitude to all travel
agencies who have voted for us. They have played
a critically important role in our 10 years of
success and business growth. In addition, they
are most valuable and trusted partners serving as
a bridge between us and our guests on a global
scale. We are committed to driving our collabo-
rations toward greater excellence by sharing the
same goal. – Michael Muller, general manager
How will you continue to outshine your competitors
in the marketplace next year and beyond?
At The Siam we are always looking for new and
innovative ways to enhance our guests’ stay expe-
rience. We feel there is more than just hardware
to a good hotel but the people behind the scenes
as well. Training and renovation plans are in
place to help us to reach our goals.
What would you like to say to the travel agents who
voted you as the best in your category?
Thank you for voting for us. It is such an honour
to be awarded with such a special award. I am
especially proud of the team. Without them none
of this would be possible. From the bottom of all
our hearts, thank you!
How will you continue to outshine your competitors
in the marketplace next year and beyond?
The smiles and satisfaction of our associates
and patrons are what drive us to deliver the best
service we can, and we hope that this contributes
towards elevating the standard of the hospitality
industry in Singapore.
In a competitive environment, it is paramount
that we engage and establish trust with our pa-
trons and clients, constantly uphold our service
standards and retain our unique personality
which differentiates us from the rest through
unforgettable memories and experiences that
we create.
What would you like to say to the travel agents who
voted you as the best in your category?
We are humbly proud to have the support of all
travel agents and other business partners who
trust us to take care of their clients. A sincere
thank you to all travel professionals who have
voted for us. Our partnership with the travel
professionals is of utmost importance to us. It
contributes to our success, and we look forward
to many more successful years with them.