34 TTG TRAVEL AWARDS 2018 SPECIAL EDITION
Hotels – Individual Property Awards
Best City Hotel
– Seoul
Lotte Hotel Seoul Best City Hotel
– Taipei
W Taipei Best New City Hotel
New World Petaling
Jaya Hotel
Jaden Park
General manager,
Lotte Hotel Seoul Soo Oftana
Director of sales and marketing,
W Bangkok Jai Kishan
General manager,
New World Petaling Jaya Hotel
What does this award mean to you? What does this award mean to you? What does this award mean to you?
We are so honoured to be entrusted with this
wonderful award.
W Taipei serves as the ultimate city getaway,
where a veritable urban beach flirts with the
senses at every touchpoint on meetings and
conventions. Located in one of Asia’s most
cosmopolitan cities, W Taipei keeps one of the
coolest destinations for MICE, and we are look-
ing forward to introducing this fantastic idea to
our event planners and guests. As a newly opened hotel, it is an honour to be
recognised by our peers as well as discerning
travellers. Our brand culture of #Relationship
Hospitality with an essence of Creating Gate-
ways and Getaways for all our guests is our core
philosophy and I am happy that we were able to
create a memorable experience.
It is such an honour to be recognised as the Best
City Hotel in Seoul this year. Winning this award
would not been possible without all of our as-
sociates’ hard work and passion.
I would like to share this honour with all of
our employees at Lotte Hotel Seoul and guests
who have stayed with us. We will continue our
best to be the Best City Hotel in Seoul.
How will you continue to outshine your competitors
in the marketplace next year and beyond?
Seoul is emerging as a battleground for pride in
the competitive hotel market, as global luxury
chain brands continue to advance.
In order to outshine our competitors, Lotte
Hotel Seoul renovated one of its towers and re-
opened it as an Executive Tower. This Tower will
offer a new standard in premium luxury hotels.
The most noted factor about the Executive Tower
is that we have reduced the number of rooms
from 373 to 278, not only to expand the floor
space of the deluxe rooms (the most standard
rooms) but also to enhance the facilities and
provide more careful and attentive service.
What would you like to say to the travel agents who
voted you as the best in your category?
Thank you very much for voting for us. Travel
agencies are a very valuable channel for the hotel
as they are situated in between us and our guests.
We believe travel agencies are one of the most
important partners of hotels and it is great to be
recognised by them.
How will you continue to outshine your competitors
in the marketplace next year and beyond?
We will continue to offer our two best-known
packages: Meetings Couture and the Go Green –
Sustainable Meeting Package.
Meetings Couture allows planners to custom-
ise their meeting plans which reflects W’s brand
of distinct ‘Whatever/Whenever’ services.
The Go Green – Sustainable Meeting Package
lets environmentally-conscious planners design
an event with features such as energy-efficient
digital signage, tailor-made menus using locally
sourced produce and exclusive MRT cards for
delegates to explore the city with.
What would you like to say to the travel agents who
voted you as the best in your category?
Thank you for all of your support. It is a large
honour for us to receive this award.
We are strongly grateful for this recognition of
the work that was done and we believe that every
talent deserves to get praised through this award.
– Harvey Thompson, general manager
How will you continue to outshine your competitors
in the marketplace next year and beyond?
We shall continuously aim to achieve service
excellence through our product and most impor-
tantly through our people.
What would you like to say to the travel agents who
voted you as the best in your category?
Thank you for recognising us as the Best New
City Hotel and it means the world to us!