TTG TRAVEL AWARDS 2018 SPECIAL EDITION 33
Best City Hotel
– Jakarta
Four Seasons Hotel
Jakarta
Best City Hotel
Best City Hotel
– Macau
– Manila
The St. Regis Macao, Conrad Manila
Cotai Central
What does this award mean to you?
Karuna Amarnath
Director of public relations and communications,
Four Seasons Hotel Bangkok
Gerd Kotlorz
Area director of sales and distribution,
Marriott International
Conrad Manila is very proud to be a winner in
the TTG Travel Awards 2018, Asia-Pacific’s most
prestigious travel industry awards. We consider
this great acknowledgement as our badge
of honour.
This is a recognition of the entire Conrad
Manila Team whose professionalism, passion
and outstanding service are now the industry
benchmark of excellence.
This is also for our shareholders for their
continued support of Conrad Manila. This
award will deepen our commitment to our
global mission: “Never just stay. Stay inspired.”
We hope this award contributes to the Philip-
pines’ strong reputation in the international
hospitality industry.
How will you continue to outshine your competitors
in the marketplace next year and beyond?
What does this award mean to you? What does this award mean to you? We are extremely honoured to receive this award
for the first time, especially since the hotel is
only in its third year of operation. Furthermore,
since this award comes from agencies and travel
partners it means that much more to us.
The recognition is valuable motivation for our
300-plus team members, acknowledging that
they make a difference each day in the work that
they do creating lasting memories for our guests.
We are humbled to be a part of this iconic hospi-
tality company and wonderful hotel, and to work
with such a passionate group of hoteliers. We are thrilled to receive this award for the sec-
ond consecutive year! It is truly an honour to be
selected as Best City Hotel in Macao from a field
that is growing in strength year on year.
This accolade is testament to the level of
service our associates consistently deliver to
ensure that all of our guests are well looked
after and is also a reflection of how our team is
committed to being the best in such a competi-
tive market. It is with great pride that I share this
award with our associates. We are humbled by this award, but we share it
with the industry players who work equally
as hard as we do. We hope that this award
will inspire everyone else in the industry to
perform exemplarily.
We are one in our vision to make the Philip-
pines a leader in the international hospitality
industry. As a sign of Conrad Manila’s dedication
to various market segments, we will strengthen
our commitment to outstanding and inspired
services for our guests, and lead them to further
discover the best of our facilities. Beyond awards,
our Conrad Team is the industry’s standout in
talent, personal values and professionalism.
How will you continue to outshine your competitors
in the marketplace next year and beyond? What would you like to say to the travel agents who
voted you as the best in your category?
How will you continue to outshine your competitors
in the marketplace next year and beyond?
Above all, it is our people that make us unique
and help us to stand out in such a fiercely
competitive landscape. We will continue to hire
and invest in people with true passion and pride
in what they do. Generous people, who deliver
intuitive service straight from the heart and
who strive each day to become better masters of
their craft.
As a young hotel in Jakarta’s crowded land-
scape and the only All-Suite Urban Sanctuary
in the city, we also have a unique positioning in
the market; we will continue to build on all these
strengths as we take the hotel to even greater
levels of performance in the coming years.
What would you like to say to the travel agents who
voted you as the best in your category?
Travel agencies develop and maintain intimate
relationships with their clients, which allows us
to deliver a truly personalised level of service to
them when they come as our guests. In this fast
paced, technologically pervasive world we all live
in, creating such moments of intimate connec-
tion is extremely difficult and we would not be
able to accomplish this without the support of
our travel professional partners. – Christian
Poda, general manager
Differentiated and personalised service is key
for us. As the only hotel in Macao to offer the
signature St. Regis Butler Service for all guests,
24 hours a day, we are able to tailor each guest’s
stay to their specific needs, tastes and preferences.
This is precisely what our guests are looking
for – a very personal experience – and we will
continue to deliver on that promise.
What would you like to say to the travel agents who
voted you as the best in your category?
As our business partners, travel agencies play a
key role in our success. Despite evolving trends
in the customer purchase journey, agencies
continue to be a very important and valuable
channel for us and I do not see this changing any
time soon.
I would like to take this opportunity to thank
all our travel partners for their continued sup-
port and trust in us. – Janet McNab, managing
director, Sheraton Grand Macao Hotel and
The St. Regis Macao
Conrad Manila is sincerely grateful to the travel
agents for their vote of confidence on the out-
standing attributes that define the Conrad brand
and its world of luxury and style, while uphold-
ing the highest standards of professionalism and
inspired service to our guests and partners.
These travel agents are the professionals who
make lasting contributions to the travel industry
and have positively impacted the community/
country where they operate.
We look forward to working with each one
of them in every endeavour, whose creativity,
dedication and inspiration have advanced the
travel and tourism industry as a leading force to-
wards economic progress. – Laurent Boisdron,
general manager