32 TTG TRAVEL AWARDS 2018 SPECIAL EDITION
Hotels – Individual Property Awards
Best City Hotel
– Bangkok
Grand Hyatt Erawan
Bangkok Best City Hotel
– Hanoi / Ho
Chi Minh City
Park Hyatt Saigon Best City Hotel
– Hong Kong
Mandarin Oriental,
Hong Kong
Frederic Kolde
Director of F&B,
Grand Hyatt Erawan Bangkok Stephanie Anantachotkakul
Marketing communications manager,
Park Hyatt Bangkok Karn Puntuhong
Director of public relations,
Mandarin Oriental Bangkok
What does this award mean to you? What does this award mean to you? What does this award mean to you?
Winning an award builds recognition for the
hard work and effort that we have been exerting
thus far. Not only does it prove our commitment
to our clients, it is also a great way to encourage
and show appreciation for the team and the work
they do.
This prestigious award will be shared with our
valued guests and our associates to recognise
their tremendous achievements. We will continue
to be the leading MICE hotel in Bangkok while
making lasting impressions and providing excel-
lent service to our guests. We are very glad, as this award is testimony to
our ceaseless striving to improve our services.
We are honoured that the investment in both
hardware and software has been recognised and
appreciated by travel agents and travellers.
We could not have done it without the trust
from our guests and their continuous support
throughout these years. I feel truly very privi-
leged to be part of this team. We are extremely honoured to receive this
prestigious award which is a testimony to the
commitment and dedication of our team.
It is especially rewarding for Mandarin Orien-
tal, Hong Kong to be consistently ranked as one
of the leading hotels in the world, and this award
is particularly special because it is voted by our
travel experts.
How will you continue to outshine your competitors
in the marketplace next year and beyond?
An important key that differentiates our services
from those of our competitors is to offer consist-
ent service with the warmth of Thai hospital-
ity for our guests. We always build and deliver
brand-led experiences to our guests, which is the
most important factor to create great experiences
and memorable moments for them. It is our mission to continuously improve our-
selves to deliver an unexpected level of person-
alised services. We keep investing in our people
as well as hotel facilities such as meeting rooms,
restaurants etc.
At Park Hyatt Saigon we care for people so
they can be their best, and that same attitude re-
flects the way we take care of our guests. I believe
this is our unique strength and is what makes us
stand out from the competition.
Why do you think travel agencies will continue to be
a valuable channel for suppliers? What would you like to say to the travel agents who
voted you as the best in your category?
We truly appreciate and are grateful to our travel
agencies for their continuous support. Thus, we
do our best to ensure travel agencies can rely on
us to deliver excellent service to guests, as the
hotel helps them build trust and loyalty. These
efforts demonstrate our good reputation and
make our brand loved and respected by all.
We would not be this successful without the
great support of travel agencies. Thank you to
everyone who supported us in once again earn-
ing this award. We would like to send a sincere thank you to all
travel agents and partners who trusted and voted
for us. We are grateful for their support and trust
in letting us take care of their clients. The busi-
ness partnership does not only benefit both of us
but also allows us to constantly improve. We look
forward to a fruitful business partnership that
will create unique experiences for all clients.
– Frederic Boulin, general manager
How will you continue to outshine your competitors
in the marketplace next year and beyond?
How will you continue to outshine your competitors
in the marketplace next year and beyond?
As the first and flagship hotel of the group, Man-
darin Oriental, Hong Kong is as legendary as the
city itself and has been a leader in the industry
for over 50 years.
Our focus has been to live up to this reputa-
tion by delivering genuine hospitality through
personal, attentive service inspired by a sense of
graciousness in keeping with our oriental roots.
In such a competitive landscape, we work relent-
lessly at improving all aspects of our product and
services to help us better cater to the changing
needs of our discerning guests and allow us to
stay competitive against new and existing hotels.
What would you like to say to the travel agents who
voted you as the best in your category?
Thank you for your heartfelt support over the
years. Our continued success lies in the loyalty of
our valued travel partners and their confidence
in us, who are undoubtedly the best in the league.
– Pierre Barthes, general manager / area vice
president, operations