TimeSharing Today | Sep / Oct , 2024
By Shep Altshuler , Publisher
A recent survey by the Timeshare Board Members Association indicated that 89 % of Timeshare Association Board Members are concerned about various issues relating to housekeeping . In an interview with Shep Altshuler , publisher of TimeSharing Today , and Marcos Argenti , Chief Operating Officer of Limpidus , an international cleaning company , they discussed how the company has been revolutionizing the standards for housekeeping in the hospitality industry . The following is an overview of Argenti ’ s perspectives .
Origin and Growth
Thank you for having me today . Limpidus was founded in 1980 as a family-owned and operated company . Over the decades , we ’ ve steadily grown , and in 2017 , we began our international expansion . Internationally , we serve over 4,200 customers in the United States , Brazil , Mexico , Colombia , Chile , Argentina , Bolivia , and Peru . Our clientele spans various sectors , such as industrial transportation , cruise lines , fashion , technology , residential and office buildings , and Hotels and hospitality .
I oversee our operations in North America , South America , and the Caribbean . Currently , we serve properties in the US , including Florida , New York , and Branson , Missouri . We will soon be operating in Chicago , Lake Tahoe , and the San Francisco areas and will be expanding into other parts of the country based on customer demand .
Our continued expansion is focused on the hospitality sector to meet the high demand for superior cleaning , safety , and health standards in the US market — currently serving hotels , timeshare resorts , vacation clubs , and assisted living facilities .
Page 52 Limpidus : Revolutionizing Cleaning Standards for the Hospitality Industry
Marco Argenti CEO , Limpidus
Utilizing Health-Focused Technology
A key component of our commitment is the use of portable measuring devices to monitor surface contamination . These devices provide scientific evidence of cleanliness , ensuring that cleaning standards are met consistently and effectively . This technology is a groundbreaking tool in cleaning assessment , allowing us to maintain high standards while keeping costs manageable . Cleaning is no longer a subjective matter — it is now a measurable process . We are transforming cleanliness standards in the hospitality industry . Recognizing that cleanliness is crucial for both appearance and guest well-being , we introduced our “ cleaning for health ” initiative .
In assessing many timeshare properties and management companies , we have noticed that they do not often meet the required cleaning standards . We bridge that gap with our high-quality services , focusing on health through the removal of elements that could pose risks within indoor environments .
Adherence to High Industry Standards
Our commitment to excellence is reinforced by adherence to industry standards set by organizations such as ISSA ( The Worldwide Cleaning Industry Association ) and IICRC ( Institute of Inspection Cleaning and Restoration Certification ). Maintaining high cleanliness standards is essential for guest satisfaction and operational success . By embracing advanced technologies and adhering to these standards , we help hospitality providers deliver exceptional cleanliness that resonates with discerning guests .
Cost-Effective Cleaning Solutions
Raising cleaning standards doesn ’ t necessarily mean increased costs . We understand that housekeeping expenses significantly impact operating budgets . We have consistently provided better standards at lower costs for many hotels and timeshare resorts . By thoroughly evaluating each property ’ s unique needs , we specialize in
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preparing cost-effective proposals tailored to their specific requirements .
When working with new clients , we conduct an in-depth analysis to gain a comprehensive understanding of each property ’ s capabilities , needs , and goals . This involves significant on-site evaluation and establishing a mutual commitment to high standards .
Occupancy-Based Pricing
Our pricing model is based on occupancy , allowing for flexible and scalable cost management . This tailored approach ensures that high cleanliness standards are met without compromising financial efficiency and quality . In many cases , we can reduce housekeeping costs by 10-15 % while still providing superior service .
Operations Team
Our operations team consists of commercial professionals who identify potential clients , operational and transformation teams who manage transitions for a smooth start , and human resource teams responsible for hiring and training . Supervisory teams oversee local staff , while the operational team , led by experienced service directors , ensures quality control through inspections and scientific cleaning verification devices . Additionally , our research department is dedicated to continuous improvement . Our team , composed of experienced professionals from various departments , works closely with the client ’ s staff to ensure a seamless integration of services .
Housekeeping Workforce and Training Philosophy
Limpidus employs approximately 25,000 professional housekeepers worldwide . We strongly believe that housekeepers should be career professionals . Traditionally , housekeeping has been undervalued and seen merely as a low-skill job . At Limpidus , we are actively changing this paradigm . We invest significantly in finding , training , and retaining our staff , offering them a career path and valuing them as individuals and