Don’t Overlook Your Service
Show Customers How Much You Care
Great customer service skills,
keeping in touch with your past
clients, and reaching out to
new ones, is essential to selling
yourself in the market.
to gain a much broader customer
range, and sell more homes as an
agent.
Due to the fact that there are
hundreds, if not thousands of
agents in your market alone, it is
imperative that you keep in touch
with former clients.
By posting a monthly newsletter
online, you can send it out to
past clients, as well as potential
buyers in the market.
Doing this, they will remember
your services, and will come
back when they are in the market
again; further, they will refer your
services to friends and family
who are looking to buy or sell.
And, by reaching out to new,
prospective clients, you are going
12
Monthly E-Newsletters
You can include information
about your current listings,
homes which are about to enter
the market the current rates and
average home prices, and more.
If you’re a broker or have a team,
you can include professional
news about your staff, or talk
about new agents that joined
your team.
By keeping up with former
clients, not only will they
remember your services, and
how you helped them through
the process, they will also keep
you in mind when a friend or
family member is ready to move,
and needs an agent to help list
the home or help them find a
new home.
Quarterly Phone Calls
Customer service not only
consists of helping your clients
through the buy/sell process, but
also keeping in touch with them.