THERE IS A HELL! - - - IT IS CALLED RETAIL THERE IS A HELL AND IT IS CALLED RETAIL! | Page 22

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What are the motivation strategies that I have found to be effective for managers in a retail
environment?
In order to motivate employees the first thing you need to do is to eliminate the demotivators. Most of these come in the form of bad boss behaviours - the unappreciative,
dishonest, lousy-listening, crummy-communicating type of behaviours.
As an example let’s take a bakery manager named Victor. Victor was unable to control his
anger. He was known to impulsively snap at individual employees over a trivial offense, like
forgetting to place the company's sticker on a box of pastries to go. When Victor was advised
that his communications were too abrasive, he said he had no time for sensitive employees
who couldn't handle a little man-to-man feedback. The damage Victor could do in one
minute of fumin