THERE IS A HELL! - - - IT IS CALLED RETAIL SUPERVISORS | Page 11

Ethical and Genuine

Good supervisors understand the basic processes of leading people and may have some
strong leadership attributes. Great supervisors ooze ethics, consideration for employees and
genuine character. A great supervisor willingly admits when they make a mistake and works
diligently to correct it. They also let their guard down on occasion to joke with employees
and build interpersonal rapport. This makes them more approachable and protects against
general decay of morale that goes unnoticed.

Good Self-Evaluator

Regardless of job role, people who become great are often strong self-evaluators. Great
supervisors stand out because they constantly assess their abilities and performance to find
opportunities for improvements. They desire to become even better and realize that this
requires diligence, discipline and commitment to growth. A great supervisor desiring to
improve may realize she lacks strong public speaking skills. When leading a work team and
holding meetings, effective group presentation and communication are often critical. They
work to address the deficiency by looking for public speaking seminars, workshops, classes
and hands-on opportunities.
Solid training can make the difference between
consistent performance in an organization and
disengaged employees. Various studies around the
world, have demonstrated that organizations that make
large investments in people and training typically have
lower turnover. This results in greater customer
satisfaction and higher profit margins. Well-planned
training also results in greater manager proficiency.
What exactly defines good training, then, for
supervisors?

Learning Goals

Start each training session with learning goals. Provide new supervisors with expectations
of what you hope to achieve during the training session. Rather than write down too many
objectives, c ɕ