THERE IS A HELL! - - - IT IS CALLED RETAIL SUPERVISORS

Be approachable The employees should not hesitate in approaching the supervisor with their concerns and problems. An efficient supervisor will make sure that there is enough trust and openness between them and the employees for the latter to come to them with their grievances. Be considerate People are not just employees. They have families, associate, colleagues, friends and a life beyond work. Unless there is something urgent, do not make them work beyond the usual hours. Let them have their weekends and vacations. Be practical when setting the timelines. This all will in turn improve the efficiency and the productivity of the employees. Positive attitude Be polite. Wish employees good mornings and be generous in thanking them. Inquire after about their families off and on. Criticize constructively When mistakes happen a good supervisor tries and understands the reasons behind the mishap. They criticize or assess the employee in proportion to the mistake. And it is always better to not to scream or scold in front of the others. Give constructive feedback; show them the right way to do things. A supervisor ought not to take the power for granted and continue working on the qualities required to become a great supervisor. If you have management aspirations, it is helpful to know the qualities and abilities that distinguish a good supervisor from a great one. Reflecting on the best supervisors you have had and comparing them to average or good supervisors is an effective way to identify great supervisors. Positive and Nurturing Good supervisors are usually concerned with leading employees to positive results in the here and now. Great supervisors have a longer-term perspective. They project positive attitudes that develop an upbeat work environment and they have a desire to help employees grow and develop. They speak positively to workers, coach them through challenges, help in goal setting and provide training to get employees through skills gaps that impede success and growth. Praises Quickly Good supervisors often generate positive results. Great supervisors quickly pass on credit for team or department success to employees. This earns respect and commitment from employees. They also praise individual and team successes publicly and promptly to reinforce the desired attitude or behaviour. A simple "great job," an on-the-spot bonus or award for a high-performer or an informal lunch with the team to reward a major project or task accomplishment are methods great supervisors use. dodie ste®eo p®odu©tion ™ Page 10 of 18

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