THERE IS A HELL! - - - IT IS CALLED RETAIL SUPERVISORS | Page 12

Policies and Procedures

Review the company policies and procedures with a new supervisor. To perform their job
well, a new supervisor will have to have a solid understanding of corporate policies and
procedures. Provide the new supervisor with all of the company manuals, handbooks,
policies and procedures available. Provide them with passwords, computer links and access
to the company intranet so they understand how to access the information they needs to
be success at the new job. Let them know what policies are most often utilized. Explain any
disciplinary policies the company uses and what the procedure is for documenting an
employee complaint. Inform your supervisor about hiring and termination policies and
procedures.

Contacts

Make sure that your new supervisor has the contact information for anyone in the company
that they may need to get in touch with if needed. This may include email addresses and
phone numbers of HR personnel, benefits personnel and executive personnel in the
company. Provide the supervisor with an Employee Assistance Personnel or EAP number in
case you have assistance available for personnel that are having emotional or personal
problems and require assistance. Fully equip your new supervisor to do their job well and
your supervisor will have the best odds of succeeding.
There’s been a fair amount of discussion recently in the media on the worst communication
mistakes employees make, and the negative comments employees should never say to a
boss.
I’d like to turn the tables. There are likewise expressions a manager should never proclaim
to an employee. I hope the next section of various examples will benefit all thoughtful
bosses/supervisors and be a reminder of good management principles as well. Based on the
comments I have received from both managers and employees through my many years in
various businesses, also combined with reports from various resources and my own
experiences in the past; here’s my own list of things a supervisor should never say to an
employee.

#1 Don’t Say -“I pay your salary. You have to do what I say”

This statement is dictatorial. Threats and power plays are not the way to inspire loyalty or
great performance from the individual workers. Great executives lead by inspiring, teaching,
encouraging, and even serving their employees. Good leaders do not need to threaten.

#2 Don’t Say -“You are very lucky to receive this bonus. Other
companies are only giving their staff a frozen turkey”

A wise boss recognizes it’s his employees that produce profits and is never condescending
to them. A bright manager should always be happy to reward industrious employees who
contribute to the well being of an organization.

dodie ste®eo p®odu©tion ™

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