THERE IS A HELL! - - - IT IS CALLED RETAIL CUSTOMERS DON'T REALLY UNDERSTAND RETAIL WORKERS

Customers don’t Really Understand Retail Workers THEY ARE FORCED TO ASK THOSE ANNOYING QUESTIONS At one store I worked in, the cashiers were told to continue to ask questions until the customer said “No” THREE times. I argued with management about this at EVERY meeting. I strongly feel that by the time a customer has to tell me “NO” 3 times, they are already very irritated with me and just want to leave. The pitch was supposed to go something like this: “That dress you’re buying is beautiful, but it would look even better with this blouse, I’ll add them to your purchase.” The customer would say “No thanks.” The cashier would say “Oh come on, you can’t get just the dress, the set is so beautiful together!” The customer would respond with a more stern “I said no.” The cashier would persist with “Are you SURE you don’t want the blouse? Think of how amazingly they complement the dress you’re already going to buy!” At this point the customer is no longer smiling, has lost the excitement of purchasing the beautiful dress and is ready to just leave, having bought nothing. I really don’t think pestering a customer is the way to get them to buy more products, but someone in the hierarchy (most likely a university graduate with no shop floor experience) thought this was the way to sell………… I’m far more likely to be a repeat customer if I’m not annoyed and harassed by the cashier, but again, they have to ask these questions or face being written up if they're caught not following the insane procedures. AND if they did agree to purchase the blouse, Shoes were the next plug article………. And to add to the struggle, it’s at this end point the cashier had to ask them 3 times if they wanted any company store card……. With electrical goods it was a warranty, and then the store card…… THEY HAVE TO LOOK BRIGHT EYED AND BUSHY TAILED WITH LITTLE SLEEP Most retail workers don’t have a set shift that they work every day. There were countless days where I worked from noon until 10pm, then had to be back to work for an early morning shift of 6am to 4pm. I don’t know about you, but I absolutely cannot go right to bed as soon as I get home, I need some time to wind down. So ultimately I’d end up with a dodie ste®eo p®odu©tion ™ Page 8 of 9

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