Dorset County Hospital NHS Foundation Trust took home the award for ‘Best Newcomer’ at a national award ceremony in London that recognises excellent customer service. The trust launched The WOW! Awards into their hospital by linking it with their Friends and Family Test.
The NHS Friends and Family Test gives patients the opportunity to provide feedback on the care and treatment they receive helping to improve services. The trust have extended this by adding in the question “is there anyone you would like to recognise?”