The judges were particularly impressed by Simon’s passion and drive, his clear vision and his ability to work with people at all levels
throughout the organisation.
Simon has achieved significant
improvements in customer
service, including massive
reductions in customer
complaints. He has achieved
this through improved employee
engagement, strong metrics and by securing board support.
Simon commented, “We have really improved the experience we deliver to customers, leaving the customers satisfied and receiving lots of nominations for The WOW! Awards on the back of it”
The judges described Simon as, “An inspirational leader with strong qualities and clearly someone you would want to take leadership from”.
Congratulations Simon, going that extra mile has unquestionably been recognised.
"We have really improved the experience we
deliver to
customers"