The Outsourced Trading Handbook 2024 | Page 52

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Russell Investments

Russell Investments
2024
2023
Global Average
Difference with Global
Coverage
6.11
6.33
6.21
-0.10
Execution
6.33
6.47
6.22
0.11
Operations and Post-Trade
6.33
6.73
6.23
0.10
Client Service and Relationship Management
6.00
7.00
6.28
-0.28
Trade Decision Support
5.63
6.33
5.91
-0.28
IPO Process and Allocations
-
-
5.33
-
Onboarding
6.29
7.00
6.09
0.20
Service Level Factors
6.11
-
6.16
-0.05
Cost vs Value
6.00
7.00
5.97
0.03
Average
6.10
6.70
6.04
0.06

It has once again been a strong year for Russell Investments , with an overall rating of 6.10 , sitting firmly in the Very Good range . Over the last year , Russell Investments has focused on meeting their client demands , with a particular focus on technology . With the development of T + 1 , Russell has noted the increase in demand for outsourcing and made the necessary adjustments , highlighting the importance of considering the full investment process when addressing key challenges . Russell Investments ' approach is demonstrably paying off , as Client Service and Relationship Management was rated a 6.00 and Service Level Factors sitting at 6.11 . In fact , clients are so pleased with their support that one respondent even went so far as to comment : “ I feel they ' re a huge part of our success ”. It is not just supporting their clients which Russell Investments is focusing on . Over the last year the firm has been making improvements across the board .

Chart 1
These include securing direct access to local emerging markets , developing a fixed income proprietary execution management system ( EMS ) with advanced algorithm execution capabilities , and enhancing connectivity across asset classes to improve efficiencies with clients ’ investment processes no ”. Taking a look at Table 1 , Execution and Operations and
52 // Outsourced Trading Handbook // 2024