[ O U T S O U R C E D T R A D I N G S U R V E Y ]
Chart 2
Post-Trade take the top spots , with both categories sitting at 6.33 . It will come as little surprise , given these scores , that there is a lot of praise from respondents , in particular with regards to how responsive Russell Investments is and how helpful the firm is at resolving issues . What is also worth noting is that only the Trade Decision Support category is not rated as Very Good ( 5.63 ). However , even then , this category is firmly in the top half of the Good rating . When it comes to the overall spread of opinion , it is an overwhelmingly positive picture - as Chart 1 demonstrates . The majority of respondents – over three quarters – rated the service provided by Russell Investments as Excellent or Very Good . Taking a look at Chart 2 , we get a clearer picture of the respondents ’ attitudes towards Russell Investments . Onboarding has the highest volume of clients rating it as Excellent , closely followed by both Operations and Post-Trade and Execution . What is particularly interesting is that while Coverage has the lowest number of Excellent ratings , there are a significant number of clients highlighting the category as Very Good . Multiple clients have been quick to pile on the praise , specifically on how easy the firm is to work with , their transparency , the excellence of their service , and their coverage of FX transactions and ability to simplify things .
Client Service and Relationship management is worth noting . With an average score of 6.00 ( Very Good ), this category is not at the top of the table ( Table 1 ) yet still received plenty of praise . Clients commented on Russell Investment ’ s responsiveness to questions and issues , providing understandable answers . Notably , when it comes to Russell Investments , 89 % of respondents confirmed that they would definitely recommend the firm to their peers . Nothing highlights this quite as well as one particularly positive client response which asserted that Russel Investments “ are excellent to work with ”.
2024 // Outsourced Trading Handbook // 53