[ O U T S O U R C E D T R A D I N G S U R V E Y ]
Chart 2
vocal advocates for the benefits of outsourced trading , and significant efforts taken to educate the buyside and market about its offerings in recent years , it is clear that this effort has paid off . Taking the top spots are Operations and Post Trade ( 6.38 ) and Client Services and Relationship Management ( 6.24 ). Praise for Northern Trust ’ s client service is attributed to various factors in the survey , including helpfulness and responsiveness . One client remarks , that they are “ an absolute pleasure to work with ”. In yet more good news , over half of these categories are sitting at Very Good ( 6.00 – 6.99 ). Northern Trust believes that cost has always been an important factor for managers , and this category is sitting comfortably at 5.76 . However , one area which clients have highlighted as having room for improvement relates to Cost vs Value . Specifically , the lack of transparency when it comes to fees . Despite this , the overall opinion from Northern Trust clients is that they are happy with their service . When it comes to the breakdown of spread of opinion , Northern Trust clients are very happy with the service they receive from their provider , as shown by Chart 1 . Just under a third rate Northern Trust as Excellent , while a further 46 % rate them as Very Good . Looking at Chart 2 , the overall breakdown is particularly interesting . IPO has a significant number of clients rating it as Satisfactory , sitting firmly in the middle , with clients seemingly content with the service they have received . Those respondents which rated Northern Trust ’ s IPO Process and Allocations highlighted that the service has improved hugely . Overall , it has been a great year for Northern Trust , with clients praising its “ depth of expertise ” and how its “ service levels are key to our arrangements ”.
2024 // Outsourced Trading Handbook // 51