THE MAIN PURPOSE OF A LABOR UNION / TUTORIALOUTLET DOT COM THE MAIN PURPOSE OF A LABOR UNION / TUTORIALOUTLET | Page 58

Coursemate Web site to see how much you already know about the
lesson
content by playing Beat the Clock under the Games link for Chapter
4. Focusing Your Learning
Official Course Competencies Describe the manager's responsibility
in the business organization. Identify the managerial levels and
functions within a business organization. Identify various aspects of
influencing and directing employees including motivation,
communication, and leadership. Lesson Objectives
By the end of this lesson, you should be able to:
1. Explain the ABC model of an attitude.
2. Describe how attitudes are formed.
3. Identify sources of job satisfaction and commitment.
4. Distinguish between organizational citizenship and workplace
deviance behaviors.
5. Identify the characteristics of persuasion.
6. Define the role of emotions at work.
Key Terms As you read your assignment for this lesson, pay close
attention to the key terms and phrases
listed throughout the chapter. These terms and concepts are important
to your understanding of
the information provided in the lesson. Term and Definition
Affect: The emotional component of an attitude
Affective Commitment:Organizational dedication based on an
individual‘s desire to remain in
an organization
Attitude: A psychological tendency expressed by evaluating
something with a degree of favor or
disfavor
Cognitive Dissonance: A state of tension produced when an
individual experiences conflict
between attitude and behavior
Continuance Commitment:Organizational dedication based on the
fact that an individual
cannot afford to leave
Emotional Contagion: A dynamic process through which the
emotions of one person are