WELFARE HOUSING
A guide to applying for Service Families ’ Accomodation
Can I apply for Service Families Accommodation
To be entitled to apply for Service Family Accommodation ( SFA ) at your assignment location , you must be a serving person with at least six months left in service and be :
● Aged 18 and over
● Married or in a civil partnership or have permanent custody of children
If you are a single serving person or in an Established Long-Term Relationship ( LTR ( E )) you may also be eligible to cohabit in surplus Service Family Accommodation where availability permits . An LTR ( E ) must be defined by specified criteria and recorded as such on Joint Personnel Administration ( JPA ) by your unit HR .
The type of home you are entitled to is usually dependent on your rank for officers , and your family size for other ranks . For full details on entitlement and eligibility for UK SFA check JSP 464 : tri-service accommodation regulations ( TSARs ) Part 1 , and for overseas check Part 2
How do you apply
To apply for Service Family Accommodation you can complete an application on the e-1132 system , available on the Defence Intranet .
To access the e-1132 system , please copy and paste the following URL into your address bar when logged on to the Defence Intranet : https :// e1132 . domisr . r . mil . uk / e1132 / ( For security reasons , the e-1132 system does not work on the Internet ).
When you submit your application , the e-1132 system will show you available homes that match your entitlement and can be prepared in time for your move . From here you can select your top three preferences .
If you have any special considerations that we should know about , or require Additional Needs / Disability Adaptations ( ANDA ) to your home , please include these in your application .
The e-1132 system also lets you :
● Track the progress of your application
● Book your move in date , once you have accepted an offer of a home
● Electronically sign your Licence to Occupy
● Book the move out appointment for your current home if relevant
How do I apply when deployed on operations
If you are deployed on operations and don ’ t have access to the Defence Intranet you can submit a paper MOD Form 1132 . To find out more please check the Joint Service Publication ( JSP ) 464 Part 2 , Chapter 4 . working with
What is the license to occupy
Your License to Occupy is a legally binding document that entitles you to live in Service Family Accommodation ( SFA ) for as long as you are entitled . You will be required to sign a new Licence to Occupy each time you move into new Service Family Accommodation . Find out more in the Joint Service Publication ( JSP ) 464 Volume 1 , Part 1 , Chapter 2 , Annexes A and B .
Can I chose my home
All service families have the chance to All service families have the chance to select their top three preferences when applying , depending upon availability . To help you make your choice the e-1132 system hosts basic information about the homes available , such as floor plans and photographs ( where these are available ).
We are working hard to improve the level of information you can see about available homes , as we understand how important this is to families . Keep up to date with the latest developments by following our news feed or social media channels .
Once you have selected and submitted your preferences , you will receive confirmation of your selections on screen and by email . We try our best to provide you with your preferred home , but this is not always possible due to local demand .
What happens if I have requested Additional Needs / Disability Adaptations ( ANDA )
If you have told us on your application that you have Additional Needs / Disability Adaptations ( ANDA ) requirements our Home Services team will pick this up straight away . To help find you a suitable home they will ask for some paperwork from you , either an Occupational Therapist ( OT ) report containing housing requirements , or other medical professional supporting documentation .
We know this information is highly sensitive and we take great care of it . We have a very secure process for digital transfer of these reports . You must send via the secure email address of HomeServicesConfidential @ pinnacleservicefamilies . co . uk . We will never ask you to send this information via any other email address .
If you don ’ t have an existing OT report or your medical condition or family circumstances have changed , along with your adaptation requirements , you will need to provide a new or updated OT report , or other medical professional supporting documentation .
Once all the paperwork has been received by our teams , we have up to 15 working days to find the right home for you and will try to do this sooner if we can .
PINNACLE GROUP
Website : www . pinnacleservicefamilies . co . uk
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We will either allocate you a property that already meets your requirements , or one we can adapt just before you move in . We will let you know at this time what your move-in date can be , allowing for any extra work to be completed first .
Please make sure we get your OT report , or other medical professional supporting documentation , as soon as possible as we can ’ t begin to progress your allocation until this is received . Any OT report or other specialist medical documentation must contain your housing needs / requirements .
Furniture
As part of your home choices during the application process , you can opt to live in furnished , part-furnished , or unfurnished Service Family Accommodation ( SFA ). All homes have curtains and a cooker as standard .
If you would like a furnished or partfurnished home , you can request a selection of clean , well-maintained furniture , which will be delivered to your home in time for your move in . You must complete this request on the e-1132 system .
Your offer
Our Home Services team will review the preferences you ’ ve selected and make you a formal offer within 15 working days via your e-1132 application . If we haven ’ t been able to provide you with any of your top choices , our team will do everything possible to select the best alternative . They will provide the reason why this has happened when making the offer to you .
You then have 10 working days to review the offer with your family and let us know that you would like to accept it . If for any reason you aren ’ t happy with the home offered , you will need to formally reject this within the same timeframe .
I want to accept the offer
Once you have accepted the offer through the e-1132 system , you can view a copy of your Licence to Occupy and agree it on screen straight away . You can then book your move in appointment , and , if you ’ re moving from another Service Family Accommodation , your pre-move out appointment .
I want to reject my offer
Our team will have done everything possible to find you a suitable home and we are very sorry if this does not meet your needs and you wish to reject it .
Once you have let us know that you are rejecting the offer through the e-1132 system , our Home Services team will see if there are any other homes for you
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