WELFARE HOUSING that match the criteria . If there ’ s another suitable home available , we ’ ll make you a second offer within 15 working days . If not , we may have to offer you the same home , but we will always explain the reason for this to you .
Please be aware that you are not likely to be granted permission to retain your home at your old duty station .
Reviewing my second offer
You are encouraged to accept the second offer we make to you . However , if you have exceptional personal reasons for turning your second offer down , you can request a review of your case . To request a review of your case , you must complete the Second Offer Review Form , which will accompany your formal second offer . You have 4 working days from the day you receive your second offer to make an application for a second offer review to the Housing Colonel relevant to your service .
My circumstances are changing
If you are being assigned and have your assignment order / date , or if you are about to get married or are expecting another child , or any other change of circumstances . please complete all these details on the e-1132 system when making your application .
If you already live in Service Family Accommodation in the UK and have received your assignment order , please make sure you complete your application on the e-1132 system within 14 days so our Home Services team can start working on it straight away .
What happens if I am entitled to Service Family Accommodation but there aren ’ t any homes available in the area I am moving to ?
If this happens , we ’ ll issue you with a Non-Availability Certificate ( NAC ) via your e-1132 application . The substitute Service Family Accommodation team at Defence Infrastructure Organisation ( DIO ) will then take ownership of your application upon your acceptance of the Non-Availability Certificate and begin their search to find you a home . You can get in touch with the DIO Accn Substitute Service Family Accommodation ( SSFA ) Helpdesk on DIORDAccn-SubAccn @ mod . gov . uk
Loss of entitlement
If you ’ ve lost entitlement to your Service Family Accommodation through a change in circumstance , retirement , redundancy or estrangement , and would like to discuss any queries you may have , please contact DIO :
Email : DIORDAccn-LOETeam @ mod . gov . uk
If you believe that you will lose entitlement to your home in the future , or find yourself in this situation , advice is available from a variety of sources . As well as the Joint Service Housing Advice Office , other sources of information and advice are the service charities , Families ’ Federations , housing advice centres and local authorities .
Move-In Appointment
On the day of your move in , you will be greeted at your new home by your Housing Officer , who is there to give you a full home tour and hand over the keys . This is called the move in appointment .
Web site for further information : www . pinnacleservicefamilies . co . uk / moving-in
14 day welcome visit
At your move in appointment , we will book a second visit with you for around 14 days later . This is to give you time to move in , get settled and have the chance to consider any further queries or concerns you may have about your new home . This takes about an hour and your Housing Officer will visit to go through how you have been settling in . Together you will complete a 14 Day Observation Form which is where we will record any snags you may have come across , and any special requests you would like to make .
If , within the first 14 days , you discover any pre-existing issues with the property , that does not require fixing , you can raise this with us at the 14-day welcome visit , which will be recorded as an observation . However , if it is something that requires a repair , such as a leaking tap , please do not wait but contact us as normal to raise a repair request .
Moving standards
These standards have been developed by all key delivery partners providing your Service Family Accommodation and are in line with the Government Decent Homes Standard .
To help you understand what you need to do , your Housing Officer will go through everything with you at the pre-move out . It is important you act on any work required of you , or you may be charged .
To avoid being charged when you move out you must follow the advice set by your Housing Officer at the pre-move out appointment . You will have at least 28 days between your pre-move out and move out appointments to make changes . Remember to always check your home against the full move out standards and complete the list of work agreed with your Housing Officer at your pre-move out appointment
Move in standards : www . pinnacleservicefamilies . co . uk / wp-content / uploads / 2022 / 03 / Pinnacle-Group- – -Service-Family- Accommodation- – -Move-In-Out- Standard
Pre move out appointment
Once you have your assignment order , or another reason for moving , such as leaving the service , you must let us know . To do this just book your pre-move out appointment .
We provide a pre-move out appointment , where your Housing Officer comes to your home to go through the moving out process and advises on anything you need to do to get your home to standard . This lets you know what is required to avoid any potential charges at move out . We also come on the day of your move out to checking through the home with you before you leave .
Move out appointment
Your Housing Officer will visit your home , check through everything with you and formally take over responsibility of the home . They will :
Check the condition of your home
Your Housing Officer will have copies of all the forms for your home with them , such as the Move in Form and the 14 Day Observation Form you completed together at move in . They will use this information and the premove out data to help when they check the condition of your home against the move out standards ( link ).
Anything that does not meet the required standard will lead to you being charged but this will have been discussed in detail with you at the premove out so should never come as a surprise .
Capture your utility meter readings
Your Housing Officer will record all utility meter numbers , suppliers and meter readings on the Move Out form . If your home is fitted with oil-fired central heating supplied from an individual oil tank they will take the oil fuel reading .
Don ’ t forget you are responsible for letting your utility suppliers know that you are moving out and supplying them with them the final meter readings , so you aren ’ t incorrectly charged . Unfortunately , we cannot do this for you .
Record your new address
To help us get in touch with you if necessary once you have moved on , we will record your new address details . This is regardless of whether you are moving into another Service Family Accommodation or not .
Furniture
During your move out appointment , your Housing Officer will check that all MOD-supplied furniture items have been removed from the house .
Keys
So that the home remains safe once you leave and we can get it ready for the next family , your Housing Officer ( link ) will take all the keys from you . They will record how many you have for each lock and ensure these are kept safe until another family moves in .
At the end of the appointment , you will be asked to sign the Move Out Form and the Repairs Charge Sheet ( if applicable ). You will be given a printed copy of the Move Out Form and the Repairs Charge Sheet for your records
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