MIDDLESBROUGH NEWS
ChatGPT integration is industry breakthrough
Middlesbrough-based tech company EvaluAgent says it has become the first to integrate ChatGPT into its call centre software in a major milestone for the industry .
EvaluAgent was founded in 2012 , helping businesses to improve their call centre quality assurance capabilities with its award-winning AI-powered quality assurance and performance improvement platform . Clients include Music Magpie , Vitality , Ubisoft and Samsung .
Its contact centre software , now with SmartScore powered by ChatGPT , can score agent interactions at the click of a button , giving assessors a fast and accurate tool to evaluate conversations . It will reduce the time it takes to evaluate calls with customers and improve the consistency of scoring .
Lift – Two new electric harbour cranes at Tees Dock will improve handling capacities from 100 to 140 tonnes .
NEW £ 8.6M TEES DOCK INVESTMENT
Two new electric harbour cranes , representing an £ 8.6m investment , are the latest arrivals at Tees Dock as port operator and owner PD Ports continues to demonstrate its commitment to driving sustainability .
The Liebherr cranes , which tower at an impressive 83m with the boom fully raised , and improve handling capacities from 100 to 140 tonnes , are electric-hydraulic powered and offer a more environmentally conscious and efficient solution for loading and discharging a range of bulk commodities .
The state-of-the-art equipment also represents the latest in a string of investments made to support growing demand as global customers continue to recognise Teesport as a hub for bulk commodities after the unveiling of the £ 12m Teesport Bulks Terminal in 2020 .
PD Ports CEO Frans Calje said the mobile harbour cranes are another significant step forward as the port operator aims for carbon neutrality .
“ I am delighted to see the new cranes in operation at Tees Dock ,” said Frans . “ As a business , we are committed to driving positive change and building a more sustainable future . This investment signifies that , while also ensuring we can uphold the highest operating standards .
“ Thanks to collective efforts over recent years , and the hard work of our people , coupled with a range of initiatives including the procurement of electric vehicles , conversion of existing equipment and the introduction of low and zero-emission energy sources , PD Ports ’ CO2 emissions are already back to levels last seen in 2000 .” The company is now also on track to be carbon neutral by 2027 .
Students building up to UK first
Students at Middlesbrough College could become the UK ’ s first all-female bricklaying gang as they build up their careers in the construction sector .
The college ’ s Level One Bricklaying Diploma course currently has six female students on its books looking to make their way into what is still a maledominated profession .
If all six make it through to becoming fully qualified bricklayers , they could end up being the first all-female bricklaying gang in the country – an estimated 99 per cent of the UK ’ s on-site construction workers are male .
The group includes Lily Collins , 17 , from Brotton , Georgia Biswas , 18 , from Hemlington and Jessica Costello , 18 , from Redcar .
152 | Tees Business
Sunday Times names agency as one of the UK ’ s best workplaces
A Tees tech agency has been recognised by The Sunday Times as one of the UK ’ s best places to work .
Middlesbrough-based WordPress agency Big Bite has been named in the prestigious Best Places to Work ( 10-49 employees ) list with nine other companies .
They have also been “ highly commended ” in the Best Place to Work for Employee Wellbeing award alongside tails . com , CGI and Quooker , with a wellbeing engagement score of 98 per cent .
The Sunday Times Best Places to Work list is compiled using an employee experience survey , covering WorkL ’ s six key drivers of engagement – reward and recognition , information sharing , empowerment , pride , job satisfaction and wellbeing .
Port launches leadership academy
AV Dawson , owner and operator of Port of Middlesbrough , has launched a leadership academy that aims to support the leadership and development of the next generation of business leaders .
The AV Dawson Leadership Academy will in time be open to any colleagues in the business who aspire to develop .
It ’ s the first major initiative launched by Louise Croce after her promotion to AV Dawson ’ s people and culture director and is designed to inspire and motivate colleagues , identify and address skills gaps and set out a clear path for succession .
It is split into several cohorts , with the first group including senior managers .