Page 2-3: Welcome.
Page 4-5: The Benefits of Excellent Customer Service
Page 6-7: Dress Code
Page 8-9: Five Stages of a Sale (Greet and Approach/Determine the Needs and Wants)
Page 10-11: Five Stages of a Sale (Features and Benefits/Handling Objections)
Page 12-13: Five Stages of a Sale (Handling Objections/Closing the Sale)
Page 14-15: Body Language (Eye Contact/Facial Expressions)
Page 16-17: Body Language (Body Posture)
CONTENTS