Sweet Lisbon 1 | Page 26

but rather in one central factory to distribute all over the world. This makes it nearly impossible for Amorino to come up with new flavors on a daily basis, since it would be too difficult to do this for all seventeen countries the company is operating in. Santini is doing a better job than Amorino in creating new flavors, even though the company does not perform this as frequently as Nannarella does. Santini’s flavor offering is clearly exceptional, ranging from ‘Baked Apple’ to ‘Gorgonzola with Walnuts’ as well as ‘Acai with Strawberry’. Artisani stores serve around 33 ice cream flavors. Their product offering is not as special as Santini’s, but they provide more specialties than Nannarella does, and have an even broader range of flavors than Amorino has. To state an example, Artisani produces six different chocolate flavors, namely “Nutella”, “Gianduja”, “Chocolate Belga”, “Straciatella”, “Salame de Chocolate”, “Bolachas Oreo”. Furthermore, similar to Amorino, Artisani offers ice creams aligned to customers with health problems, such as lactose intolerance. However, Artisani takes more time to add new flavors and change some of them in its menu. Summing up, Nannarella has a clear differential advantage in coming up with new flavors in a daily manner. Nevertheless, in terms of flavor quantity, the product offering by Santini exceeds the ones of all other competitors. "We insist on keeping a close eye on the production of our gelato to thus be able to guarantee the highest standard of quality to all our customers. In order to achieve this consistency, our products arrive at each shop ready to be served, this avoids the risk of product alteration and we can guarantee that our customers will enjoy the same experience regardless of where they go to buy it". - Paolo Benassi, Amorino co-founder 25