SUPPLIER SUPPORT

• Product maintenance *

• Supplier maintenance *

• Broker of Record maintenance *

• Pricing inquiries

• National promotion inquiries

• Deduction disputes / questions

• Payment status

• Supplier Portal Help Desk

• Use a clear subject line for all submission requests

• Ticket number will be sent confirming receipt of email.

• Keep your ticket number as a reference.

• Allow up to 3 weeks for a response.

• Correspond on the same topic via the same ticket number.

• Do NOT create a new email / ticket on the same topic as that slows the process.

* Maintenance forms can be found in the KeHE Connect Supplier ® Portal under Resources → Calendars & Forms