Who to Contact for Common Concerns
Expected Turnaround Time
Escalation Path
WHO SHOULD WE CONTACT?
Who to Contact for Common Concerns
IBtrans @ KeHE. com
PO has not been picked up
Need to change warehouse location
Freight Request Ticket Submission
Interested in exploring alternate shipping methods
Freight Cost Review Request
Buyer SupplierSupport @ KeHE. com Demand Planner
Placing a PO, demand questions
Questions on AOM, customers pulling items
Pack changes, Item disco / replacement
Pick up location changes
Forecast review
Expected Turnaround Time
2 Business Days 2 weeks 1 Business Day 2 – 3 weeks 3 Business days
Escalation Path
Buyer on PO Buyer on PO Sr Manager for region Buyer on PO Sr Manager for region
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