Subaru Manuals SUBARU STARLINK Connected Services - User Guide | Page 43

Troubleshooting SUBARU STARLINK ® The vehicle’s internal clock Connected Services has not been set. Enhanced Service Appointment Scheduler does not initiate when selected on the head unit. Pair your smartphone with the head unit or use the Vehicle Settings menu on the head unit or Multi- Function Display to set the clock. SUBARU STARLINK ® Connected Services Updates are unavailable and head unit repeatedly displays "A SUBARU STARLINK Services update is in progress" screen at every ignition. Contact your authorized Subaru dealer for an inspection. SUBARU STARLINK ® Connected Services Update installation could not complete. Crosstrek Plug-in Hybrid Troubleshooting Symptom Possible Cause Solution Charging schedule did not operate at the desired time. Charging connector is not properly plugged in. Make sure that the charging connector is properly connected. The vehicle internal clock has not been set. Pair your smartphone with the head unit and sync your contacts and allow notifications or use the Vehicle Settings menu on the Multi-Function Display to set the clock. A schedule was set in MySubaru and the vehicle is in a location where it is difficult to receive cellular network signal and the schedule was not received by the vehicle. If possible, move the vehicle to an area where the signal strength may be better and communication will be restored. 42