Troubleshooting
SUBARU STARLINK ®
The vehicle’s internal clock
Connected Services
has not been set.
Enhanced Service
Appointment Scheduler does
not initiate when selected on
the head unit. Pair your smartphone with
the head unit or use the
Vehicle Settings menu on
the head unit or Multi-
Function Display to set the
clock.
SUBARU STARLINK ®
Connected Services
Updates are unavailable and
head unit repeatedly
displays "A SUBARU
STARLINK Services update
is in progress" screen at
every ignition. Contact your authorized
Subaru dealer for an
inspection.
SUBARU STARLINK ®
Connected Services Update
installation could not
complete.
Crosstrek Plug-in Hybrid Troubleshooting
Symptom Possible Cause Solution
Charging schedule did not
operate at the desired time. Charging connector is not
properly plugged in. Make sure that the charging
connector is properly
connected.
The vehicle internal clock
has not been set. Pair your smartphone with
the head unit and sync your
contacts and allow
notifications or use the
Vehicle Settings menu on
the Multi-Function Display to
set the clock.
A schedule was set in
MySubaru and the vehicle is
in a location where it is
difficult to receive cellular
network signal and the
schedule was not received
by the vehicle. If possible, move the vehicle
to an area where the signal
strength may be better and
communication will be
restored.
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