Subaru Manuals SUBARU STARLINK Connected Services - User Guide | Page 42

Troubleshooting If there is a problem with SUBARU STARLINK ® Connected Services, start by checking the table below. Symptom Possible Cause Solution The system is unable to connect to SUBARU STARLINK ® Connected Services when you press the SOS button or i-button. A subscription to the SUBARU STARLINK ® Connected Services service has not been established. Sign up for a subscription to the SUBARU STARLINK ® Connected Services service. The telecommunications line is experiencing higher than normal call volume. Terminate the call and try again later. The vehicle is in a location where it is difficult to receive cellular network signal. If possible, move the vehicle to an area where the signal strength may be better and communication will be restored. The call connection is interrupted or the call connection with a SUBARU STARLINK ® Connected Services Representative is interrupted. The vehicle is in a location where it is difficult to receive cellular network signal. If possible, move the vehicle to an area where the signal strength may be better and communication will be restored. The call connection is interrupted or the call connection with a SUBARU STARLINK ® Connected Services Representative is interrupted. The telecommunications line or location of the base station could be out of signal range. This is not a malfunction. If possible, move the vehicle and try again. Red Status light on the overhead console is illuminated. A system malfunction has occurred. (Short circuit or disconnection of the connector, etc.) Contact your authorized Subaru dealer for an inspection. Status light does not illuminate on the overhead console. A subscription to SUBARU STARLINK ® Connected Services has not been established. Sign up for a subscription to SUBARU STARLINK ® Connected Services. Remote Engine Start doesn’t The vehicle’s Security Alarm execute. has been activated. Manually start and stop your vehicle, then try again. The vehicle has been manually turned off while Remote Engine Start was in operation. 41