Troubleshooting
If there is a problem with SUBARU STARLINK ® Connected Services, start by
checking the table below.
Symptom Possible Cause Solution
The system is unable to
connect to SUBARU
STARLINK ® Connected
Services when you press the
SOS button or i-button. A subscription to the
SUBARU STARLINK ®
Connected Services service
has not been established. Sign up for a subscription to
the SUBARU STARLINK ®
Connected Services service.
The telecommunications line
is experiencing higher than
normal call volume. Terminate the call and try
again later.
The vehicle is in a location
where it is difficult to receive
cellular network signal. If possible, move the vehicle
to an area where the signal
strength may be better and
communication will be
restored.
The call connection is
interrupted or the call
connection with a SUBARU
STARLINK ® Connected
Services Representative is
interrupted. The vehicle is in a location
where it is difficult to receive
cellular network signal. If possible, move the vehicle
to an area where the signal
strength may be better and
communication will be
restored.
The call connection is
interrupted or the call
connection with a SUBARU
STARLINK ® Connected
Services Representative is
interrupted. The telecommunications line
or location of the base
station could be out of signal
range. This is not a malfunction. If
possible, move the vehicle
and try again.
Red Status light on the
overhead console is
illuminated. A system malfunction has
occurred. (Short circuit or
disconnection of the
connector, etc.) Contact your authorized
Subaru dealer for an
inspection.
Status light does not
illuminate on the overhead
console. A subscription to SUBARU
STARLINK ® Connected
Services has not been
established. Sign up for a subscription to
SUBARU STARLINK ®
Connected Services.
Remote Engine Start doesn’t The vehicle’s Security Alarm
execute.
has been activated.
Manually start and stop your
vehicle, then try again.
The vehicle has been
manually turned off while
Remote Engine Start was in
operation.
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