Troubleshooting
Troubleshooting
Symptom Possible Cause Solution
MySubaru Connected Services are unavailable and head unit repeatedly displays“ A MySubaru Services update is in progress” screen at every ignition.
Repeatedly receive“ MySubaru Connected Services are temporarily unavailable” when sending a remote command to your vehicle.
A Destination sent from the MySubaru website or mobile appdoesnotdisplayonthe head unit.
MySubaru System Update installation could not complete.
Your vehicle may not have beenturnedoninmorethan 13daysandmayhavegone intoasleepmodetohelp preserve the battery.
Remote Engine Start was usedtostartthevehicleand theuserwasnotableto accept the Destination on the head unit before the command completed and the vehicle turned off.
Contact your Subaru Dealer for an inspection.
Step 1: Ensure your vehicle is safely parkedinanareawithgood cell phone reception Step 2: Start your vehicle and allow ittorunforatleast5minutes Step 3: Turn your vehicle off Step 4: Using the MySubaru mobile app lock your doors
Enter the vehicle before the Remote Engine Start command completes and accept the Destination when itdisplaysontheheadunit.
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