Troubleshooting
If there is a problem with MySubaru Connected Services, start by checking the table below.
Symptom Possible Cause Solution
Thesystemisunableto connect to MySubaru Connected Services when youpresstheSOSbuttonor i-button.
The call connection is interrupted or the call connection with a MySubaru Connected Services Representative is interrupted.
RedStatuslightonthe overhead console is illuminated.
Status light does not illuminate on the overhead console.
Remote Engine Start doesn’ t execute.
MySubaru Service Appointment Scheduler does not initiate when selected on the head unit.
A subscription to MySubaru Connected Services has not been established.
The telecommunications line is experiencing higher than normal call volume.
Thevehicleisinalocation where it is difficult to receive cellular network signal.
The telecommunications line orlocationofthebase stationcouldbeoutofsignal range.
A system malfunction has occurred.( Short circuit or disconnection of the connector, etc.)
A subscription to the MySubaru Connected Services has not been established.
The vehicle’ s Security Alarm has been activated.
The vehicle has been manually turned off while Remote Engine Start was in operation.
The vehicle’ s internal clock hasnotbeenset.
Troubleshooting
Signupforasubscriptionto the MySubaru Connected Services.
Terminate the call and try again later.
If possible, move the vehicle toanareawherethesignal strength may be better and communication will be restored.
Thisisnotamalfunction. If possible, move the vehicle and try again.
Contact your preferred Subaru Dealer for an inspection.
Signupforasubscriptionto the MySubaru Connected Services.
Manually start and stop your vehicle, then try again.
Pair your smartphone with theheadunitandsyncyour contacts and allow notifications, or use the Vehicle Settings menu on theheadunitorMulti- Function Display to set the clock.
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