[ S U R V E Y | M U L T I- M A R K E T S ]
Standard Chartered Bank
Standard Chartered Bank( SCB) leads the multi-market category in response volume, receiving ratings across an impressive 19 markets. While also featured in individual market write-ups throughout this report, its performance across the entire survey presents a compelling success story. With an overall rating of 5.46, SCB is classified as Good by its clients. However, a closer look at the breakdown reveals strong sentiment, with 52 % of respondents rating the provider as Excellent or Very Good, and a further 17 % rating it as Good. Clients praise SCB for its deep market knowledge and service efficiency, noting that the bank“ understands both the local markets and, even more importantly, the specific nature of client requirements”, while also providing“ quick and efficient support for settlements and queries”. Clients highlight the bank’ s ability to navigate these markets effectively, with one remarking:“ Especially for frontier markets, their flexible approach to dayto-day business is what differentiates them from the competition.” Another
client underscores SCB’ s regional strength, stating:“ They stand out when it comes to service to regional clients.”
Societe Generale Securities Services
Societe Generale Securities Services
( SGSS) received responses across four markets this year, meeting the threshold for full analysis in Morocco and Romania. With an overall average score of 5.56, SGSS sits firmly in the Good range. Client sentiment is particularly strong, with 58 % rating the provider as Excellent or Very Good, and a further 18 % as Good. Reflecting this, when asked to assess overall service quality, respondents consistently describe SGSS as Outstanding or Above Average. Beyond the data, client feedback reinforces this positive outlook. One respondent describes SGSS in Romania( BRD) as“ an excellent local custodian … very proactive, always ready to answer, excellent knowledge of local regulations. Custody services are performed at a high level”. Another highlights the bank’ s consistently high standards, stating that SGSS“ has always shown excellent support( beyond expectations)”.
Additional praise underscores the depth of expertise within the team, with one client remarking:“ The SG team are very knowledgeable and proactive in the markets they cover for us.”
SGSS’ s focus on maintaining strong client relationships is evident in its high Client Service and Relationship Management score( 5.75).
80 Global Custodian Spring 2025