[ S U R V E Y | M U L T I- M A R K E T S ]
Standard Bank
Standard Bank features as a multimarket provider in this year’ s GC Research, receiving responses across six markets. While clients remain generally satisfied, with 29 % rating the bank as Good, the provider’ s overall score has declined from 4.60 to 4.26 this year. Account Management emerged as the highest-scoring category, comfortably within the Satisfactory range. Clients acknowledge Standard Bank’ s strengths, noting that“ they meet expectations with their local market presence” and that the bank“ works well in accordance with governance”. Despite the dip in overall score, client loyalty remains evident, with two-thirds of respondents stating they would recommend Standard Bank to their industry peers.
UniCredit
UniCredit rounds out this year’ s multi-market providers, receiving responses across six markets – Bulgaria, Croatia, Romania, Serbia, the Slovak Republic, and Slovenia – highlighting its significant presence in Eastern Europe. The bank performs well in key service areas, with Account Management and Client Service and Relationship Management both earning a strong 5.57. Asset Servicing follows closely with a solid 5.43, firmly within the Good range. Client sentiment reflects a balanced yet positive outlook, with 27 % rating UniCredit as Very Good and an additional 51 % as Good. Overall, the bank secures a Good rating with an average score of 5.04. When evaluating the provider’ s overall service quality, respondents unanimously classify it as Above Average. Loyalty among UniCredit’ s clients is evident, with every respondent stating they would recommend the provider to their industry peers.
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