[ S U R V E Y | A G E N T B A N K S I N F R O N T I E R M A R K E T S ]
Pakistan
Pakistan |
2025 |
2024 |
Global |
Difference to Global |
Deutsche Bank |
Account Management |
5.63 |
6.40 |
5.72 |
-0.10 |
5.60 |
Asset Safety |
5.63 |
5.60 |
5.81 |
-0.19 |
5.60 |
Asset Servicing |
5.88 |
5.60 |
5.75 |
0.12 |
6.00 |
Cash Management and FX |
5.67 |
5.50 |
5.46 |
0.20 |
6.00 |
Client Service and Relationship Management |
6.50 |
6.60 |
5.96 |
0.54 |
6.60 |
Pricing |
4.50 |
4.00 |
4.79 |
-0.29 |
4.80 |
Technology |
4.75 |
5.00 |
5.08 |
-0.33 |
5.20 |
Average |
5.51 |
5.53 |
5.51 |
-0.01 |
5.69 |
Pakistan maintains a stable performance in 2025, with an overall score of 5.51, categorised as Good. However, the breakdown of individual categories reveals some notable shifts. Account Management has seen the most significant decline, dropping 78 basis points from 6.40 in 2024 to 5.63 in 2025. On the other hand, Client Service and Relationship Management saw a slight decrease, shifting marginally to 6.50( down 0.10). Despite this small drop, Client Service and Relationship Management remains the highest-rated category, sitting comfortably in the Very Good range. This is fortunate because, when looking at potential providers, Client Service and Relationship Management( 6.50), along with Asset Safety and Risk Management( 5.63), are the top two considerations for our respondents. Asset Safety registers a slight increase, rising to 5.63 in 2025 from 5.60 in 2024. However, the most impressive improvement comes in Pricing, which has seen a notable increase of 50 basis points, reaching a solid rating of 4.50 this year. Providers in this market appear to be making positive strides. Citi is described as“ Outstanding” for the quality of services provided, while Standard Chartered Bank is praised as“ Excellent”. Additionally, Deutsche Bank is lauded for its“ responsiveness and local expertise in Pakistan”.
Deutsche Bank Deutsche Bank performs well in Pakistan, with an overall average score of 5.69, surpassing both the global average by 17 basis points and the market average by 18 basis points. Client Service and Relationship Management stands out this year with a remarkable score of 6.60, which is 0.64 higher than the global average. Clients have been highly positive about the service, offering feedback such as“ Excellent support” and more detailed comments such as:“ Our securities / client services managers are extremely responsive to inquiries, support our various projects, and freely share their expertise and knowledge.” There are some interesting shifts in category scores this year. Account Management( 5.63) has seen a decline of 107 basis points over the last 12 months. Despite this dip, client comments seem to contradict this trend, with one client stating,“ The team is quick to respond to our inquiries and we appreciate their cooperation with any issue resolutions,” and another commenting,“ The team is very helpful and will always do their best to support requests.” Pricing( 4.80) has experienced the largest annual increase, rising by 47 basis points since 2024. Clients have expressed that“ DB has been very accommodating and reasonable” when it comes to pricing, which likely contributes to this uptick. Overall, Deutsche Bank’ s service is highly appreciated, with the quality of service described as“ Outstanding” and“ Above Average.” There is almost unanimous agreement among clients that they would recommend Deutsche Bank to their peers in the industry.
Client Preference |
1st |
Asset Safety |
2nd |
Client Service & Relationship Management |
3rd |
Cash Management and FX |
4th |
Asset Servicing |
5th |
Account Management |
6th |
Pricing |
7th |
Technology |
8th |
Regulation and Compliance |
Spring 2025 globalcustodian. com 69