[ S U R V E Y | A G E N T B A N K S I N F R O N T I E R M A R K E T S ]
Oman
Oman |
2025 |
2024 |
Global |
Difference to Global |
SCB |
Account Management |
5.83 |
5.60 |
5.72 |
0.11 |
6.00 |
Asset Safety |
6.50 |
5.80 |
5.81 |
0.69 |
7.00 |
Asset Servicing |
6.00 |
5.40 |
5.75 |
0.25 |
6.25 |
Cash Management and FX |
5.83 |
5.20 |
5.46 |
0.37 |
6.00 |
Client Service and Relationship Management |
6.00 |
5.60 |
5.96 |
0.04 |
6.25 |
Pricing |
5.00 |
4.60 |
4.79 |
0.21 |
5.25 |
Technology |
5.50 |
5.00 |
5.08 |
0.42 |
5.75 |
Average |
5.81 |
5.31 |
5.51 |
0.30 |
6.07 |
This year, Oman achieves its highestever average score, rising to 5.81, reflecting a significant improvement from 5.31 in 2024, 5.03 in 2023, and 4.43 in 2022. The improvement isn’ t just in the overall average score – Asset Safety has seen a remarkable rise, the largest among the categories, surging to 6.50 in 2025 from 5.80 a year ago. This marks a continuous upward trend from 5.00 in 2023 and 4.25 in 2022. Similarly, Asset Servicing has climbed to 6.00, now rated Very Good, up from 5.40 in 2024. Client Service and Relationship Management has also seen significant improvement, rising to 6.00 from 5.60 in 2024 and 5.20 in 2023. While Client Service and Relationship Management is considered a key factor in provider selection in most markets, in Oman, Pricing takes the top spot. Interestingly, although Pricing has fluctuated over the last five years, it has stabilised at 5.00 this year, up by 0.40 from 2024 and beating the global average by 21 basis points.
Standard Chartered Bank It has been a strong year for Standard Chartered Bank too, with an average overall score of 5.75, this provider sits comfortably above the global and market averages – beating them by 67 and 25 basis points, respectively. Asset Safety has received the highest score in 2025, with an exceptional score of 7.00. The category sits 119 basis points above the global average. Asset Servicing and Client Service and Relationship Management both also rate well, sitting at 6.25, firmly in the Very
Good range. One client comments,“ We are very satisfied with SCB services”. In every category, Standard Chartered Bank has managed to beat the global and market average. Even Pricing( 5.25) – traditionally a low scoring segment – is sitting comfortably in the Good range – an impressive 46 basis points above the global average. Overall, SCB’ s clients are very happy with the service provided, describing it as“ Above Average” and“ Outstanding”.
Client Preference |
1st |
Pricing |
2nd |
Asset Safety |
3rd |
Asset Servicing |
4th |
Account Management |
5th |
Technology |
6th |
Cash Management and FX |
7th |
Client Service & Relationship Management |
8th |
Regulation and Compliance |
68 Global Custodian Spring 2025