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Nigeria
Nigeria 2025 2024 Global Difference to Global SCB Account Management 5.29 6.00 5.72-0.44 5.50 Asset Safety 5.29 5.71 5.81-0.53 5.50 Asset Servicing 5.00 5.43 5.75-0.75 5.50 Cash Management and FX 4.57 5.14 5.46-0.89 5.25 Client Service and Relationship Management 5.14 6.14 5.96-0.82 5.75 Pricing 4.29 5.33 4.79-0.50 4.50 Technology 4.43 5.43 5.08-0.66 4.50 Average 4.86 5.60 5.51-0.65 5.21
For the third consecutive year, the
Nigerian market has experienced a decline in its overall rating, with a score of 4.86 placing it in the Satisfactory category. Every category has seen a downward shift, with Pricing( 4.29) experiencing the largest drop, falling 105 basis points. Both Client Service and Relationship Management( 5.14) and Technology( 4.43) also saw a decline of 100 basis points each. While the drop in Client Service and Relationship Management is notable, it ' s important to remember that last year marked the highest score this category had received in the past five years. Nevertheless, a drop here is notable. Interestingly, Account Management and Asset Safety are the highest-rated categories this year, both scoring a solid 5.29. Asset Safety is particularly valued by clients, ranking as a crucial factor when selecting a provider. However, Client Service and Relationship Management still remains the most important consideration overall for clients in the Nigerian market.
Standard Chartered Bank Standard Chartered Bank shows strong performance in the Nigerian market, even amid the overall market decline. Client Service and Relationship Management( 5.75) receives the highest rating, surpassing the market average. This is followed closely by Account Management, Asset Safety, and Asset Servicing, all sitting at 5.50- again, all above the market average. When asked to rate the overall quality of service from SCB, clients expressed high satisfaction, with ratings described as Above Average and Outstanding. One client even referred to the SCB team as“ excellent”. It’ s almost unanimous that SCB’ s clients would recommend the provider to their peers in the industry. An interesting point is that when it comes to client preference, Account Management is the key factor for SCB’ s clients, followed by Client Service and Relationship Management( 5.75). For the wider Nigerian market, however, Client Service and Relationship Management takes the top spot, with Account Management ranking third. Nevertheless, with both categories firmly in the Good range, this is still positive news for Standard Chartered Bank.
Client Preference 1st 2nd 3rd 4th 5th 6th 7th 8th
Client Service & Relationship Management Asset Safety Account Management Cash Management and FX Asset Servicing Pricing Technology Regulation and Compliance
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