[ S U R V E Y | A G E N T B A N K S I N F R O N T I E R M A R K E T S ]
Mauritius
Mauritius |
2025 |
2024 |
Global |
Difference to Global |
Mauritius Commercial Bank |
SCB |
Account Management |
5.39 |
5.83 |
5.72 |
-0.33 |
5.86 |
5.11 |
Asset Safety |
5.50 |
5.50 |
5.81 |
-0.31 |
6.00 |
5.11 |
Asset Servicing |
5.44 |
5.75 |
5.75 |
-0.31 |
5.86 |
5.11 |
Cash Management and FX |
5.06 |
5.58 |
5.46 |
-0.41 |
5.33 |
4.89 |
Client Service and Relationship Management |
5.61 |
6.17 |
5.96 |
-0.35 |
6.14 |
5.33 |
Pricing |
4.65 |
5.18 |
4.79 |
-0.14 |
5.33 |
4.33 |
Technology |
4.72 |
5.50 |
5.08 |
-0.36 |
5.14 |
4.44 |
Average |
5.20 |
5.65 |
5.51 |
-0.32 |
5.67 |
4.90 |
Mauritius records a solid overall average score of 5.20, marking a slight decline from last year. In fact, all categories except Asset Safety have seen a drop in ratings since 2024. Client Service and Relationship Management has experienced a notable decline, falling 56 basis points. However, this remains a key factor in client decision-making when selecting a provider. Despite the dip in ratings over the past 12 months, client feedback remains positive. The most significant annual decline is in Technology( 4.72), which has dropped by 78 basis points. However, sentiment towards providers in this market remains optimistic. ABSA is particularly praised for its“ excellent technology assistance”, while MCB’ s recent“ technology upgrade … has been excellent”. Additionally, SCB has been commended for making“ great changes to the S2B online banking site”.
Mauritius Commercial Bank It has been a good year for Mauritius Commercial Bank( MCB), achieving an overall score of 5.67 – outperforming both the market and global averages while also improving on its 2024 rating. Client Service and Relationship Management( 6.14) continues to see steady growth in ratings since 2023. Clients praise MCB for offering a“ very responsive and courteous service” that“ makes you feel comfortable that you are in good hands and well advised”, with another highlighting the“ excellent client service received from MCB”. Technology has seen a decrease this year, dropping 53 basis points. However, with a solid score of 5.14, it still remains above the global average. Overall, feedback on MCB remains highly positive. One client notes,“ Mauritius Commercial Bank is a good bank overall. They make onboarding stress-free and are often responsive. I will gladly recommend them to anyone who requires a banking service or asset servicing offering.” Another adds:“ We ' ve had excellent service from MCB and will definitely like to do more business with them in the future.”
Standard Chartered Bank SCB’ s highest-rated category this year is Client Service and Relationship Management, scoring 5.33. Clients attribute this strong performance to the responsiveness and expertise of the SCB team. One client remarks that“ the local SCB team are very helpful and quickly respond to any queries we may have,” while another highlights that“ they exceed expectations in their knowledge of settlement processes and local regulations, plus their willingness to work with their customers in delayed settlement cases.” The client added:“ This provider exceeds expectations in processing transactions quickly and efficiently.” Beyond Client Service and Relationship Management, three categories – Account Management, Asset Safety, and Asset Servicing – each received a score of 5.11 within the Good range. Pricing( 4.33) records the lowest score, experiencing the largest annual shift
Client Preference 1st 2nd 3rd 4th 5th 6th 7th 8th
Client Service & Relationship Management Asset Safety Pricing Account Management Asset Servicing Technology Cash Management and FX Regulation and Compliance
with a decrease of 127 basis points from 2024. While some respondents indicate that lower costs would be appreciated, another still considers SCB’ s pricing to be“ fair.” Overall, clients express high satisfaction with the service provided by Standard Chartered Bank, with comments such as“ We enjoy working with SCB Mauritius” and recognition of SCB as a“ top sub-custodian”.
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