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Lithuania
Lithuania 2025 2024 Global Difference to Global SEB Account Management 6.00 6.00 5.72 0.28 6.25 Asset Safety 6.20 6.20 5.81 0.39 6.25 Asset Servicing 6.20 6.20 5.75 0.45 6.25 Cash Management and FX 6.00 6.00 5.46 0.54 6.33 Client Service and Relationship Management 6.00 6.20 5.96 0.04 6.25 Pricing 4.80 4.80 4.79 0.01 5.25 Technology 6.20 6.20 5.08 1.12 6.25 Average 5.91 5.94 5.51 0.40 6.12
Lithuania posts an overall score of
5.91 – only slightly lower than the 5.94 recorded in 2024. Asset Safety, Asset Servicing, and Technology remain the highest-rated categories, holding steady at 6.20 for a second consecutive year. Notably, nearly all categories have remained stable, with the only exception being Client Service and Relationship Management, which saw a dip from 6.20 in 2024 to 6.00 in 2025. However, this stabilisation is not unexpected. Lithuania experienced a notable rise in ratings between 2023 and 2024, when the overall score jumped from 5.65 to 5.94. This improvement was largely driven by stronger ratings in Technology and Client Service and Relationship Management. Client Service and Relationship Management remains a top priority for respondents, and despite a minor decline of 20 basis points over the past year, it continues to receive an impressive score in the Lithuanian market. Clients continue to view Lithuania’ s providers favourably, reinforcing the market’ s reputation for consistency and strong service quality.
SEB SEB continues to perform strongly, with an overall average score of 6.12. Nearly every category – aside from Pricing – sits within the Very Good range. Notably, Cash Management and FX( 6.33) receives the highest score and is the only category to see an increase since 2024, with clients praising SEB for being“ competitive”. Client Service and Relationship Management( 6.25) is the only category to experience a slight decline this year, dropping 25 basis points from 6.50 in 2024. However, despite this shift, client sentiment remains overwhelmingly positive. One respondent highlights that“ market updates are communicated quickly in a detailed but understandable format”, while another commends SEB for providing“ timely and informative information”. Clients describe SEB’ s service as Outstanding and Above Average, with many stating they would confidently recommend the provider to their peers in the industry.
Client Preference 1st 2nd 3rd 4th 5th 6th 7th 8th
Client Service & Relationship Management Asset Servicing Pricing Account Management Asset Safety Cash Management and FX Technology Regulation and Compliance
64 Global Custodian Spring 2025