Specialty Pharmacy Information Packet | Page 5

UAB SPECIALTY PHARMACY SERVICES Provision of Care Plan

COMPLAINT PROCEDURE We welcome and embrace patient , family , and caregiver comments and complaints about the care and services provided . We do our best to prevent complaints , but if they arise , we will work diligently to resolve identified problems .

Complaints will be resolved when they are received . If the complaint cannot be resolved immediately , it becomes a grievance . Within 5 days of receiving the grievance , management will notify you that an investigation is ongoing . A complete resolution will be sent to you in writing within 14 days .

Complaints or patient safety concerns should be reported to the UAB Pharmacy Services manager :

• Phone : [phone]

• Email : specpharmsvcs @ uabmc . edu

If you feel there are quality-of-care or safety issues that have not been resolved – or you would like to discuss concerns , dissatisfaction , or complaints with a party other than UAB Medicine – you may contact :

• The Joint Commission – Phone : [phone] – Email : complaint @ jointcommission . org

• Alabama Board of Pharmacy – Phone : [phone] – Website : albop . com

• Accreditation Commission for Health Care ( ACHC ) – Phone : [phone]

• URAC – Phone : [phone]

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